Technical Support Specialist
Job Description
- Full support of Sales Specialist for Protection and Control equipment
- Technical support and consultations to external customers and partners regarding Protection and Control equipment, during system design, commissioning and operation.
- Analysis of design documentation of protection and control systems and technical consulting during configuration and parametrization of digital protection and control IEDs for HV and MV substations
- Analysis of design documentation of substation automation systems and technical consulting during configuration and parametrization of the IEDs
- Elaboration of technical solutions for protection systems
- Communication with technical support centers of factories and coordination with them all technical application and operation issues especially the most difficult ones during projects implementation
- Provides recommendations to management to improve operations and customer service.
- Conducting of training courses
- Consulting customers on products and technical solutions
- Product configuration and coordination of technical solution with the Customer - work with technical documentation, catalogs and online configurator.
- Work with customers complaints, warranty and post-warranty cases.
- Requirements have to be met:
- Higher technical education (University degree in Electrical engineering is required).
- Work experience at least 3 years in energy field as operational/maintenance specialist or in sales for Protection and Control equipment (Protection Department).
- Work experience with protection test equipment
- Knowledge of primary and secondary equipment of electrical substations and stations.
- Advanced level of Ukrainian language.
- English on intermediate level or higher.
- Good communication skills.
- Readiness to take on challenges, address customer requirements and solve problems.
- Availability of a category "B" driver's license and practical driving skills.
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Date Posted
12/20/2024
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