Technical Support Specialist

Company Overview

Agora Data, Inc. is an advanced data analytics company redefining how auto loan originators grow their businesses. Agora's team of experts have worked (as issuer, investor, banker, data scientist, and attorney) on over $500 billion in structured financings and securitizations of consumer, commercial and specialty finance assets.

Agora is a fast-paced workplace that is revolutionizing the auto industry. The opportunities for growth here are endless! Casual dress code, ping pong/dartboard challenges, coffee bar, a flexible work environment, and so much more are offered to enhance our innovative work culture!

Position Summary:

The Technical Support Specialist is responsible for installations and modifications to the Company's computer hardware and software systems; making repairs as needed. This position will also provide technical advice and support to system users.

What You'll Do:

• Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications
• Responds in a timely manner to all user request for technical support
• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software
• Maintain record of user interactions and technical support issues via Help Desk ticketing system
• Conduct research and diagnostics, research problems and confer with users to investigate and resolve issues, providing technical support both in person and remotely
• Evaluate software and hardware, recommending improvements or upgrades as necessary

Requirements

What You Need:

• Bachelor's degree, equivalent combination of education and experience may be substituted in lieu of degree

Preferred Skills:

• Must possess strong attention to detail, analytical and problem-solving skills.

• Able to perform basic software troubleshooting in Windows 10, 11, macOS, iOS and Android
• Able to perform basic hardware troubleshooting for desktop and laptop computers
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Able to install of standard desktop hardware (monitors, docking station, printer, keyboard/mouse)
• Able to perform basic troubleshooting of printers, scanners, copiers, and other peripherals
• Ability to maintain confidentiality
• Basic understanding of computer imaging
• Basic understanding of VoIP phone systems is a plus, but not required
• Basic networking: TCP/IPv4, DHCP and DNS is a plus, but not required

• Basic knowledge of Office 365 & Azure Active Directory is a plus, but not required

Benefits

What We Offer You

• Competitive Salary
• Health Insurance (medical, dental, and vision)
• 401k Retirement Plan
• Performance Bonus
• Unlimited PTO
• Catered In-Office Lunches
• Challengingly innovative environment
• Rewards for your curiosity