Technical Support Specialist

About us: CIO Solutions provides premium IT services to small and large businesses, affordable housing developments, medical practices and non-profit organizations. We have been around for over 30 years and continue to grow each year with one goal in mind – to provide our clients with custom IT solutions supported by knock it out of the park customer service. Our team works out of offices located in Santa Barbara, San Luis Obispo and Fresno, CA.

About you: We love great candidates with technical chops, but we know there is more to a great fit than that. Do you truly enjoy putting a smile on a client’s face? Wishing a co-worker happy birthday with a jar of homemade salsa? Staring down challenges like a lion on the Savannah? If the answer is, “yes”, “yes” and “yes!” then we would like to hear from you.

About the job: The Technical Support Specialist is responsible for managing technical tasks for CIO Solutions clients. The ideal candidate will enjoy interacting with clients and co-workers in an interactive, collaborative environment. The Technical Support Specialist delivers excellent customer service, is detail oriented and takes pride in the quality of work they perform. This role works out of the Fresno, CA office. Note, this position is currently a hybrid role; some in-office and onsite client attendance is required.

Compensation Package Includes:

• Competitive Salary
• PTO/sick time
• Health insurance
• Dental and vision reimbursement program
• FSA
• 401k retirement account
• Disability and life insurance

Essential Duties and Responsibilities:

• Communicate effectively with customers and co-workers
• Resolve computer and network problems
• Perform hardware maintenance and upgrades
• Test new equipment configuration
• Perform network device management
• Implement policy management
• Optimize system performance
• Make equipment recommendations as required
• Develop and implement improved policies and procedures
• Document problem outcomes

Knowledge, Skills and/or Abilities Required:

• Minimum of 3 years experience performing hardware/software technical systems troubleshooting and support
• Minimum of 3 years experience in software and technical systems customer service and support
• Minimum of 2 years experience in Windows server maintenance, configuration and support
• Proficiency in all Microsoft operating systems
• College degree in technology field and/or professional certification preferred
• Remote IT systems and peripherals troubleshooting, configuration and management preferred
• Knowledge and experience with one or more of the following:
  • Remote management and monitoring tools
  • Ticketing systems
  • Backup devices
  • Power supplies
  • APs, firewalls, routers, switches, network printers
• Must work well with little supervision individually and in a team environment
• Possess excellent verbal and written communication skills
• Be available for on-call and after-hours support responsibilities
• Customer-oriented and friendly attitude
• Must have a California Drivers License and clean driving record

Please submit a cover letter and resume for consideration