Technical Support Specialist

Company Description

We hire for tomorrow!

Are you seeking an opportunity to work for an innovative company with their eyes on the future? A leader in its field? A company who strives to build longstanding relationships with its employees and clients? Then look no further than IMAGINiT and come grow with us.

IMAGINiT Technologies, a division of Rand Worldwide, advances the way engineers and architects use 3D technology to design, develop, and manage complex engineering projects. As an Autodesk Platinum Partner and the largest Authorized Training Center (ATC) Partner in North America, IMAGINiT is a leading provider of Autodesk design and engineering solutions to the building, architecture, civil and manufacturing industry.

Job Description

We are currently searching for a Technical Support Specialist, experienced with Civil 3D and MAP3D in a Microsoft environment, to provide support and solutions to our clients. This role is a vital part of the Solution Center team and involves talking to clients about their Autodesk software issues and researching problems, testing them in our environment and giving them the best possible solution.

Your responsibilities will include:

• To troubleshoot, research and provide support and solutions to our clients related to Civil3D and MAP3D software in a Microsoft environment while ensuring a high degree of customer satisfaction.
• Support may include issues related to installations, licensing, product functionality, etc.
• Documenting support cases in Salesforce.
• Developing company intellectual property, such as blogs, white papers, etc.
• Developing strong interpersonal relationships with external, as well as internal clients.
• Working in conjunction with the Technical and Sales teams to recommend solutions related to the AEC industries in a rapidly evolving environment.
• Adhering to the utmost of business ethics to ensure that IMAGINiT maintains its respected image.

Qualifications

Qualifications

• 3+ years of work experience with Civil3D and MAP3D software.
• 3+ years of support experience with Civil3D and MAP3D software, or relevant experience.
• Knowledge of Autodesk construction design processes.
• Business Process Automation experience preferred.
• Relevant work experience within a Microsoft environment.
• Experience with ArcGIS and/or ESRI would be a plus.
• Demonstrated strong interpersonal communication, presentation, organization, and self-discipline.
• Initiative, with strong analytical and problem-solving skills.
• Strong business acumen, high energy, self-motivated and able to work under pressure.
• Ability to work independently and manage multiple priorities.
• Bachelor’s or associate degree and/or equivalent experience.

Additional Information

Compensation

• Base Salary $70,000USD - $90,000 USD Based upon experience

Benefits

• Health, Dental, and Vision
• Healthcare Spending Account (HCSA)
• Short- and Long-Term Disability
• Employer Provided: Life & Dependent Life Insurance and AD&D Insurance
• Voluntary Benefits: Personal Life and Personal Critical Illness Insurance
• Registered Retirement Savings Plan (RRSP) with company match
• Wellness Programs
• Paid Holidays
• Vacation and Sick Leave
• Tuition Reimbursement
• Service Awards
• Employee Referral Bonus Program

Visit us at http://www.rand.com for more information.
We celebrate employment equity and diversity! We encourage applications from all qualified individuals and do not discriminate based on disability, race, ethnicity, religion, gender, sexual orientation, age, veteran status, or any other basis protected under federal, state, provincial or local laws.

We are committed to providing reasonable accommodations for persons with disabilities. If you require reasonable accommodation during the application process, we will work with you to meet your needs. 

We thank all applicants in advance for their interest, but only those applicants who are to be considered will be contacted. Must be authorized to work in the United States for any employer without company sponsorship.

IND456