Technical Support Specialist

TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative technology solutions we offer.

Our team members include people like you – enthusiastic, innovative, passionate and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding.

Here’s the impact you will make and what we will accomplish together

TELUS Agriculture & Consumer Goods is leveraging our world-leading technology and innovation to create better producer-to-consumer outcomes. To do this, we are creating a unified, trusted and sustainable value chain that enables the most efficient production and logistics outcomes, while lowering the impact on the environment. We deliver actionable digital solutions and data insights that connect global supply chains, improving the safety, quality and sustainability of food and consumer goods, all in a way that's traceable and clear to the end consumer.

We offer an unmatched suite of innovative solutions and purpose-built applications for every participant in the supply chain, from seed manufacturers and farmers through to grocery stores and consumer goods companies. Our solutions are comprised of the latest technologies that enable our customers to optimize their businesses and move goods through supply chains with more accuracy, efficiency and profit to get the right products to shelf, at the right time and at the right price, creating more sustainable production and consumption outcomes.

As part of our Food, Beverage and Consumer Goods team, you’ll help our customers connect business processes and leverage data-driven technology for better visibility, agility and responsiveness. We are seeking a Technical Support Specialist who is a self-starter and has an analytical mindset. You will be responsible for delivering highest quality technical support for our TPM product & solutions, addressing our customer’s concerns not just at a technical level but also from a customer service perspective, collaborating with Product Team, Delivery teams and others as needed. The role is T-SQL heavy, so we are looking for someone who enjoys writing and troubleshooting code. This role would suit an individual looking to build on the experience that they already have and will be comfortable engaging with our clients directly and delivering the customer support liaising with the technical support team at offshore. The
candidate must have excellent written and verbal communication skills and able to understand and resolve customer support issues. You will be required to debug the code, bug fix, unit test, SIT/ UAT and deploy it to the PROD and provide end to end solution for the customer.

Here’s how

• Delivering highest quality support for our TPM product & solutions, addressing customer’s concerns.
• Own the Incident management flow related to specific tickets and liaise with other teams for assistance, maintaining strong communication, and providing regular updates via our incident management tool, emails, verbal communication, and documentation.
• Applying ITIL based best practices and ensure the use of the globally harmonized processes & ways of working
• Engage with clients directly, gain an understanding of their issues, and mapping to the Product function to provide resolutions and complete tasks.
• Debug the code, bug fix, unit test, SIT/ UAT and deploy it to the PROD and provide end to end solution to the customer to resolve the support issue.
• Work on all phases of SDLC, including development, documentation, Testing and Support. Performance tuning & migration activities.

What You Bring To This Role

• Solid working experience in SQL. Azure Fundamentals and Data factory experience is highly desirable.
•  5+ years of database development using SQL Server stack 2012 or above.
• Possess sufficient MS SQL knowledge and skills to effectively deal with issues, challenges within field of specialization to support the application.
• Proficient with T-SQL, and experience in working with MS SQL database objects: Stored Procedures, Stored functions, Views, Triggers, Cursors.
• Creation of Stored Procedures involving CTEs (Common table expression), explicit transactions(begin tran , coming tran , rollback tran), and exception handling.
• Bachelor’s Degree. Business, computer science or in “STEM” Majors (Science, Technology, Engineering and Math) preferred.
• The candidate must be proficient in English with excellent written and verbal communication skills.

Join us

Collectively, our talented team and integrated solutions uniquely position us to transform collaboration within the industry at a global level, empowering and connecting producers to consumers for a more efficient, sustainable future.

Everyone belongs at TELUS Agriculture & Consumer Goods. It doesn’t matter who you are, what you do or how you do it, at TELUS Agriculture & Consumer Goods, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion for enabling remarkable human outcomes?

Together, let’s make the future friendly.

Accessibility

TELUS Agriculture & Consumer Goods is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

This is a full time remote position based out of Sydney or Melbourne.