Technical Support Specialist

• Support and maintain customers who have implemented Airbyte via email and video conference.
• Triage, escalate, and resolve customer issues in a professional and timely fashion
• Work with API’s, databases, cloud infrastructure, and SaaS tools to troubleshoot customer issues.
• Independently and collaboratively problem solve technical issues by thinking out of the box and using your technical knowledge to test and work with customers to resolve issues. 
• Assist in maintaining internal and external documentation 
• Assist and support our sales teammates in their efforts to grow and expand our customer base
• Collaborate with internal teams to ensure the customer voice is being heard 
• Always look at ways to improve the customer experience
• Spearhead initiatives to fill organizational/support gaps and take on/own unique projects

• 2+ years of customer service or technical support experience
• Good technical background to understand technical issues.
• To be self driven and ability to work autonomously as the first EU hire for support
• Ability for multitasking and escalation of critical issues
• Ability to foster teamwork and work in a collaborative culture
• Ability to think creatively and out of the box to solve problems 
• Dynamic, energetic, motivated, positive outlook with the ability to multitask and prioritize responsibilities.
• Familiarity with data engineering is a plus.
• Familiarity with Zendesk and Github would be a bonus
• You share our values

Location

• Belfast, Ireland