Technical Support Specialist

As a Technical Support Specialist You Will:

Be the primary point of contact for our customers. Your primary responsibilities will include addressing customer inquiries, resolving complex technical issues, and ensuring a positive customer experience. You will work closely with other team members and departments to provide timely and accurate solutions.

This Technical Support Specialist role is a great opportunity to come in early and make a large impact at MANTL. The role provides the basis for many growth opportunities within the company, such as potential moves into software engineering.

About You:

• You have a passion for learning and developing.
• You are energized by solving complex problems.
• You communicate effectively both internally and externally.
• You have a strong sense of urgency.
• You are customer obsessed!

We Are Looking For:

• 2+ years of technical support experience
• Experience performing bug/incident investigation and impact/root cause analysis using relational database technologies such as PostgreSQL
• Ability to write basic SQL e.g. insert, update
• Excellent verbal and written communication skills, both internal and client-facing
• Experience using browser console technologies such as Chrome dev tools
• A true problem solver that uses broad thinking to strategically develop solutions
• Ability to learn and understand complex software tools
• Familiarity with Zendesk

What We Offer:

• Competitive salary ranging from $90,000 to $110,000 depending on overall experience and level.
• Equity
• 100% covered medical, dental and vision insurance for employees
• Unlimited PTO
• Remote setup allowance of $400
• Creative and fun team-building events (improv, chocolate and wine tasting, happy hours)
• Mental health and wellness programs
• Remote office work only
• And more!

Who is MANTL?

MANTL is a fast-growing NYC-based FinTech SaaS company on a mission to build technology that will help America’s financial institutions and their communities thrive. Think Shopify, but purpose-built for community banks and credit unions. Our modern banking software helps level the playing field for smaller banks and credit unions by enabling them to grow digitally.

Our deposit origination platform is widely considered best-in-class in our industry, showing clear and material performance beyond any of our competitors. Check out what our CEO has to say about MANTL’s impact here.

Our investors include CapitalG, Point72, ClockWork, and BoxGroup.

The MANTL Culture:

Joining MANTL means joining an ambitious and exceptional team that solves complex problems every day.

People are our most important asset and the top reason we love working at MANTL. We're a group of passionate technologists who support an accountable, transparent, and collaborative culture that fosters productive and engaging discussions. We want to work with inclusive people who understand the importance of treating their colleagues exceptionally well. We’re always a work in progress — and we’re proud to be named one of Crain’s 100 Best Places to Work in New York City for two years running.

MANTL is an Equal Opportunity Employer. We do not discriminate against qualified applicants or employees on the basis of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by federal, state, or local law, rule, or regulation.