Technical Support Specialist

Job Details

Level
Experienced

Job Location
Fully Remote - Birmingham, AL

Remote Type
Fully Remote

Position Type
Full Time

Education Level
High School

Travel Percentage
Negligible

Description

ADTRAV Travel Management, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. We have experienced steady growth throughout our history and are currently ranked as one of the top business travel management companies in the country.

This entry level Technical Support Specialist role primarily consists of providing support for ADTRAV system. This would include, but is not limited to, RezTools (such as RezDesk, RezConfirm, RezOptions), and our online booking tools (Concur and GetThere). This position will also include an opportunity to learn and work on troubleshooting problems with computer systems, including troubleshooting hardware and software, email, network and peripheral equipment problems.

Major Duties & Responsibilities:

• Provide support by phone and email regarding to internal and external customers for ADTRAVs online tools.
• Read/Follow up on support emails throughout the day.
• Running scheduled tasks throughout the week for multiple accounts.
• Working with product support to solve issues with accounts.
• Working with the online booking tools on simple implementation tasks.
• Working with the BSG department on solutions, programming requests, and various systems maintenance.
• Determine minimal use-case to recreate issues, solve issues if possible, or provide concise details to development for further analysis and resolution
• Triage issues relating to development or network issues.
• Assists in instructing staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required.
• Installs, configures and upgrades operating systems and software
• Process documentation.
• Troubleshoots problems with computer systems

Education and Experience:

• High school diploma or equivalent.
• Knowledge of Microsoft tools is required. More in depth training on Microsoft tools can be provided by ADTRAV through our Learning Management System if needed.
• Background or Experience in IT is a plus. More in depth training on IT/Helpdesk tasks can be provided by ADTRAV through our Learning Management System if needed.
• Knowledge of a GDS System preferred

Knowledge, Skills & Qualifications:

• Ability to multitask.
• Attention to detail.
• Ability to solve problems and think outside the box.
• Ability to communicate professionally and effectively to both internal employees and external customers as needed.
• Ability to work well in a fast-paced environment and meet deadlines.
• Ability to perform job requirements under pressure.
• Ability to draft work orders for programming purposes.
• Customer service minded.
• Excellent computer skills.

Physical Requirements:

• Ability to perform work utilizing a computer for extended periods of time.
• Ability to sit for extended periods of time without leaving work area

ADTRAV Corporation is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status or disability.

Qualifications