Technical Support Specialist

Company Description

Easygenerator isn’t just a company, it’s a rocketship to your career! We’re a dynamic Dutch powerhouse transforming the e-learning landscape. Our award-winning authoring tool is a game-changer, embraced by 50,000+ innovators in over 150 countries, including giants like Kellogg’s, T-Mobile, and Walmart. Imagine being part of a team that's reshaping how knowledge is shared globally! At Easygenerator, we thrive on challenges, own our successes, deliver excellence and indulge in a bit of experimentation. 

With five core locations worldwide, Easygenerator is growing quickly and we believe that our success comes from our people. Due to this growth, we are looking for a Technical Support Specialist to help us achieve our ambitious goals.

Job Description

As a Technical Support Specialist, you will be expected to deliver flawless customer experience by providing ongoing support, sharing best practices and recommendations with our users, collaborating with internal teams to manage processes resulting in customer success. Your will role will be oriented toward technical task requested by clients, such as settings and sign on requests.

Job Description and daily activities:

•  Interact with customers through multiple channels (emails, chats, and calls)
•  Register customer responses, complaints and remarks and handle requests for assistance
• Collaborate cross-functionally with Sales, Developers, Marketing, and Testers

Supporting our client on their technical support request to:

• Setup auth integrations using internal administrative tool (Single Sign On using SAML/OAuth) – Liaise with the client to gather requirements and explain why certain details are needed if necessary.
• Provide 1st line technical support for clients - Debug technical issues at a basic level and liaise with development team to effectively escalate issues for further investigation if required.
• Provide technical onboarding for new clients - Our tool allows clients to tailor the features and behavior to their specifications. You would be responsible for handling such requests and implementing the changes using internal tools for them.

Qualifications

• Fluency in English, strong written and verbal communication skills
• Strong computer skills and understanding online software products and services (SaaS) - Knowledge in postman would be a plus
• Positive and passionate attitude to your responsibilities
• Being polite and diligent
• Team Player

Additional Information

What’s In It For You:

• Working in a fun & international environment surrounded by a dedicated team.
• Being part of a fast-growing scale-up environment where you can make an impact from day 1
• Free meditation and personal therapy sessions through our esteemed partners like Calm and Openup 
• Career framework and growth coaching
• Develop yourself in the direction you love most: due to our fast growth, many new opportunities are unfolding quickly 
• Hybrid working policy
• Interchangeable Public Holiday Policy 

Diversity & Inclusion:
Easygenerator is an international company, where people with diverse backgrounds are welcomed. Our diversity empowers us to innovate, build deeper connections, and help all of us become better. It is in our DNA to base professional decisions on someone’s performance and behavior. Therefore, each employee is in control of their own growth. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.