Technical Support Specialist

Location: Remote US

Travel Commitments: 50%

Rapyuta Robotics is creating a completely new, next-generation robotics platform. The operations team you will be assigned to works with internal sales, product development, and customers to devise and implement the best possible solution to ensure the total success of installation, integration, and operations of robots in a customer's logistics facility.

To drive the robotics revolution, we are looking for talented, motivated, and daring people who are willing to take on difficult challenges.

The Technical Support Specialist will be joining our L1 support team who are the first-responders to operational issues.

Responsibilities

• Provide support, maintenance, and training to customers to ensure stable operations of the installed robotics system
• Communicate with internal members and vendors to resolve operational issues
• Collect and analyze quantitative and qualitative operational data about the product and make suggestions for improvement
• Create and maintain operations manuals and promote service quality improvement
• Perform basic hardware and software maintenance on the robots and peripherals

Requirements

Minimum Qualifications

• Good knowledge and understanding of IT
• A bachelor's degree in engineering, robotics, IT, or similar field
• Minimum 3 years experience as a customer success specialist, operations engineer, technical support agent, data center operations engineer, or similar role
• An obsession with delivering a high-quality product and service to customers
• Ability to independently operate under high pressure, emergent situations
• Excellent communication skills (both written and verbal)
• Ability to interface effectively with remote engineering team members to ensure timely resolution of operational issues

Benefits

• International working environment
• Working with exceptionally talented engineers on latest technologies