Technical Support Specialist

Radiodetection is a world leader in the design and development of test equipment, used by utility companies, to help install, protect and maintain their infrastructure networks. Radiodetection is headquartered in Bristol with offices around the world. It is a subsidiary of SPX Corporation.

Radiodetection is a global leader in Cable location and Time Domain Reflectometry, empowering organizations through the use of intuitive technology for better, faster, and more affordable innovation. Our solutions and our people build lasting relationships.

This is a hybrid role with a flexible work onsite/from home schedule.

The Technical Support Specialist responsible for providing excellent technical support for Radiodetection Software and Hardware products via email and phone to users. The primary role is ensuring the customer has a successful experience.

About the Technical Support Specialist role:

• Field calls from customers on technical support questions. These calls will include support requests for installation, in-field operation, and in-field breakdowns.
• Respond to inquiries and call-back requests placed on the online ticket system.
• Document interactions with customers; provide answers by identifying problems; researching answers; guiding customers through corrective steps.
• Work with colleagues to troubleshoot problems in software, hardware, networks and systems; write up technical documentation that can be passed onto developers to repair defects and deliver enhancements.
• Work with customers to improve software system performance by identifying problems and recommending changes.
• Update your own job knowledge by participating in educational opportunities and maintaining personal networks.
• May support North and South America and Asia/Pacific customers

Requirements of the Technical Support Specialist role:

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Azure and Windows environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software (e.g. Zendesk)
• Strong background working with and supporting software packages including SaaS offers
• Experience working with and supporting mobile and web based applications

Thank you for your interest in our company.

#LI-CG2

ABOUT SPX

SPX is a diversified, global supplier of infrastructure equipment with scalable growth platforms in heating, ventilation and air conditioning (HVAC), detection and measurement, and engineered solutions. With operations in 17 countries and approximately $1.4 billion in annual revenue, we offer a wide array of highly engineered products with strong brands.

SPX TOTAL REWARDS

At SPX , what's in it for our employees transcends market-competitive compensation and benefits. Our Total Rewards program also includes opportunities for employees' personal development, career growth, and recognition. These programs focus on alignment and assessment of organizational, team, and individual efforts toward achieving business results. Our development and career growth programs empower our employees to enhance their skills, develop new competencies, and pursue career goals. SPX benefits package provides choices designed to help employees manage their well-being. Our compensation programs are performance-based to recognize and reward employees who work hard, display the values and leadership practices we embrace, and deliver exceptional results.

OUR VALUES

• Integrity
• Accountability
• Excellence
• Teamwork
• Results

At SPX, our values are at the heart of everything we do. We use our values every day to help us make the right decisions. We embrace a common purpose and strive for improvement. We respect and value each other as individuals and recognize that only by working together, as a team, can we reach our full potential. We take responsibility for our actions, build strong relationships with each other and our customers, and always act ethically. Our values inspire us to achieve the high standards of quality, safety, and performance that our customers expect and deserve.

WORKING AT SPX

Our work environment is established on a work-life philosophy supported by policies, programs, and practices that help employees achieve success within and outside the workplace. We believe in creating an inclusive work environment where employees strive to realize their fullest potential. We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, genetic information, age, disability, veteran status or any other legally protected basis.