TECHNICAL SUPPORT SPECIALIST

Salary: $48,000-$52,000

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you've been hungry and away from home, chances are you've tasted Compass Group's delicious food and experienced our outstanding service. Our 225,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

The Technical Support Specialist position is responsible for providing computing services and support to Compass Group corporate and field associates. They are the public face of the IT department and represents the user perspective in all technical operations and project activities.

The Technical Services Specialist works as a member of the User Support Services team and is charged to understand the goals/objectives of that team and how it supports those of the Organization

Job Responsibilities

• Troubleshoot and resolve desktop, laptop, mobile device operational and connectivity problems.

• Provide initial LAN/WAN, computer hardware, Windows, Microsoft Office and remote communication support.• Handle setup, configuration, and support of desktops, laptops, smartphones & tablet technologies.• Ensure timely installation / support of hardware covering standard desktop and laptop hardware models.• Provide end user support for multiple Compass Group field applications and IT business tools.• Troubleshoot and resolve application technical issues and provide minimal application training.• Work with developers, IT department, and business team members to identify process and/or application improvements.• Participate in system and unit testing to ensure functionality, accuracy, and quality of application.• Assist in production high quality procedural, operations, and application documentation.• Coordinate physical setup and configuration of PCs, printers and other peripherals.• Track and report on incidents and provide timely response to support requests, following through to ensure user satisfaction.• Ensure compliance with support procedures related to timing, reporting and follow through.• Work with 2nd level Systems & Technology Group support teams to ensure that incidents are escalated properly and completed.• Assist with associate relocations to new offices/cubicles.• Assist with small-scale department projects involving rollouts, deployments, and upgrades.

*Perform other duties as required.

Job Qualifications

• 1-3 years of progressive experience in end-user computing support and desktop support, preferably in a corporate environment
• B.S. Computer Science, Information Systems, Business, or certificate from accredited technical school is preferred.
• Knowledge of Microsoft Windows, Microsoft Office, Apple operating systems, Internet browsers
• Experience installing and supporting PCs, printers, peripherals, routers, etc.
• Must have strong communication and documentation skills.
• Positive attitude and excellent customer service skills.
• Analytical and problem-solving skills
• Detail-oriented and thorough with assignments

Apply to Compass Group today!

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Compass Corporate maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Req ID: 1305601

Compass Technology

MARY DICKSON

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