Job Description
Team: Support
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Specialist in United States.
This opportunity is ideal for a customer-focused technical professional who enjoys solving problems and supporting users in a fast-paced healthcare technology environment. In this role, you will serve as a key point of contact for customers using specialized software solutions, helping resolve technical issues and ensuring a seamless user experience. You’ll work closely with cross-functional teams to troubleshoot software, networking, and integration challenges while maintaining a high standard of service and communication. The position combines technical troubleshooting, ticket management, and customer engagement in a collaborative remote setting. Candidates who are proactive, organized, and eager to learn new technologies will thrive in this dynamic and impactful role supporting healthcare-related systems and workflows.
Accountabilities:
- Respond promptly and professionally to inbound customer calls, emails, and support inquiries.
- Manage support tickets through triage, prioritization, documentation, escalation, and resolution using ticketing systems such as Zendesk.
- Troubleshoot technical issues related to software functionality, data transfers, connectivity, and system performance.
- Provide clear guidance and support to users regarding product features, workflows, and best practices.
- Document customer interactions, issue resolutions, and recurring technical challenges within internal knowledge bases.
- Collaborate with engineering, IT, and product teams to resolve complex software, infrastructure, or integration-related issues.
- Maintain excellent customer communication and ensure a consistently positive support experience.
- Support operational efficiency by managing multiple priorities, follow-ups, and ongoing technical requests effectively.
- Previous experience working with Windows, Windows Server, and Office 365 environments.
- At least 1 year of experience with common IT systems, software support, or technical troubleshooting.
- Strong problem-solving skills with the ability to troubleshoot technical and networking-related issues.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to manage multiple tasks, projects, and support requests simultaneously while maintaining service quality.
- Basic knowledge of networking concepts, file transfers, and system navigation.
- Experience with customer support platforms or ticket management systems preferred.
- Familiarity with DICOM, PACS, medical imaging workflows, or healthcare IT systems is highly desirable.
- Ability to learn new software platforms quickly and collaborate effectively within cross-functional teams.
- Reliable, organized, and adaptable in a fast-paced remote support environment.
- Competitive hourly compensation ranging from $25.00 – $35.00 per hour
- Fully remote work opportunity
- Medical, dental, and vision insurance
- 401(k) matching program
- Paid time off and paid volunteer day
- Opportunities for career growth and professional development
- Collaborative and supportive team culture
- Meaningful work contributing to the healthcare information industry
Requirements:
Benefits:
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Date Posted
05/13/2026
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