Job Description
Who is Litmus?
Litmus’s email creation, testing, analytics, and personalization platform empowers marketers, designers, and agencies to confidently deliver quality, brand-aligned communications that delight and engage consumers. Over the last 15+ years, we’ve built a reputation as thought leaders and one of the most trusted solutions in the industry, and it shines through our customers – all 250,000 of them, representing the world’s top brands in tech, banking & finance, retail, media, and more.
How do we do this? It all starts with our people and a core belief that the talent we seek should be a culture add rather than a “culture fit,” with our 5 core values in mind:
- Take it to Heart
- Practice Considerate Communication
- Act Humbly and Confidently
- Collaborate with Bias to Action
- Be Beyond Litmus
What would I do at Litmus?
We're looking for a new member of the team to be a technical expert on our Customer Experience team. In this role you'll help our customers with technical topics such as debugging, prioritizing, and filing potential bugs they may have encountered. Additionally, you will diagnose and resolve escalated issues, guide customers through troubleshooting processes, and collaborate with internal teams to improve product functionality.
This role requires strong problem-solving skills, a customer-first mindset, and a solid technical background. The person in this role should be passionate about technology and enjoy helping others solve complex challenges.
A typical day might include:
- Assisting customers and internal teams with technically-focused questions about Litmus' software
- Extracting content from customer's web pages to set up data feeds for the Litmus Personalize platform
- Reproducing, troubleshooting, and documenting escalated issues in Jira
- Assuming the the technical voice on calls with customers
- Discussing APIs and high-level programming concepts related to integrating with, and using, Litmus
- Creating technical documentation for a new process for the team to use as reference
What is Litmus looking for in a candidate?
- An early-career professional with a strong interest in technical support and a proactive approach to learning
- Basic knowledge of SQL queries
- Familiarity with programming languages; you can write very basic scripts in your favorite language but are eager to learn more
- A customer-first mindset; you enjoy interacting with customers and non-technical colleagues alike, with an uncanny ability to explain technical concepts and issues in plain speak
- A working understanding of how to read and parse HTML, CSS, XML, JSON, and querying using CSS queries or XPATH
Why should I choose Litmus?
- We offer everything you’d expect from a profitable company that’s been going strong for 10+ years, including a great salary and stock options, comprehensive health care benefits, and a generous retirement plan match
- You’ll receive 28 days of paid vacation—on top of team retreats and public holidays
- A platform for good: Affinity Groups, a culture of Diversity, Equity & Inclusion, and volunteer days—creating belonging for all is in our DNA both inside and outside of work
- Remote-first culture. No matter where you are, you’ll feel connected to the team
- We take family seriously and offer flexible schedules and generous parental leave programs
- We give you great tools and tech to do your best work: Hardware, software, and home- and office setups
Not sure if you meet all the requirements? Please apply! We know there is no job description that can measure a person’s attitude, aptitude, or amplitude (the ability to turn it up a notch) and highly encourage you to apply.
Our approach is shaped by a strong respect for each individual. This applies to every aspect of employment – from equitable wages, work-life balance, the freedom to be your whole self, to equal opportunities for growth and development at Litmus. We believe wholeheartedly the more inclusive we are, the better our work will be.
Date Posted
09/06/2024
Views
2
Similar Jobs
Medical Secretary / Family Care Coordinator - No Employer
Views in the last 30 days - 0
View Details