Technical Support Specialist

We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your career. They're worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
The Crown Is Yours
We're hiring a Technical Support Specialist to join our Retail Technical Support Team and work with multiple teams and retail partners worldwide to deliver effective technical support for our retail applications. You will be responsible for investigating, troubleshooting, and further escalating a variety of issue types to provide the best support for our products and ultimately the best customer experience. If you enjoy working in a fast-paced, dynamic environment and are keen on learning something new every day, we think you'll love it here.
What you'll do as a Technical Support Specialist

• Troubleshoot, diagnose, and identify technical issues, including network-related problems, software bugs, and peripheral device configurations.
• Provide quality support to business customers including answering questions and analyzing tech issues.
• Work closely with various teams on escalations to ensure product availability and customer satisfaction.

What you'll bring

• Strong understanding of service monitoring using specific tools (DataDog, Grafana, Kibana, PagerDuty).
• Analytical thinking and proactive attitude to anticipate and solve problems.
• Ability to deliver information effectively in support of the team or workgroup.
• Strong teamwork and interpersonal communication skills.
• Excellent English (verbal and written).
• Flexibility to work various shifts, including nights, weekends, and holidays.

#LI-AY
#LI-HYBRID
Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.