Technical Support Specialist, Bilingual Korean

Samsung SDS America is looking for a Technical Support Specialist to join our team. In this role, you will provide exceptional technical support to our clients and resolve complex technical issues. We are looking for someone who is knowledgeable and experienced in multiple technology platforms and able to resolve complex customer situations. You will have the opportunity to collaborate with other dedicated IT Support personnel in an enterprise environment.

The team is working onsite in our office in Ridgefield Park, NJ. This role participates in on-call rotation and may have up to 10% of after-hour work.

Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper-connected economy helping them to increase productivity, safeguard assets, and make smarter decisions.

Responsibilities:

• Provide solution administration support for the Windows server systems in a multi-platform environment
• Provide technical support between tier 2 and the systems/network team
• Provide guidance on the utilization of the Windows Operating System to PC/OA Support
• High-level troubleshooting techniques on AD, SCCM, Events, Systems, Application, and Security layers
• Utilize server-side skills in Windows Updates, GPO management, PowerShell, Batch, and VBScript
• Manage Samsung in-house security solution management
• Provide on-site VIP Support for Executives including 20+ Corporate Executives from HQ
• Extensive off-hour VIP Support and other urgent cases

Requirements

• Associate's Degree required; Bachelor's degree preferred in Information Technology, Computer Science, or Similar Field
• 3+ years of experience in Corporate Desktop Support and 1+ years of experience in Corporate Systems Administration
• Must have strong Korean & English speaking and writing skills
• Experience in Global AD migration, Federation middle level
• Experience with SCCM on Image deployment, SCEP, and Deployment on Windows, Mac, and Linux
• Experience with Server Hardware, Storage, and backups technology
• Must have PowerShell Script experience at Corporation Level
• Ability to provide technical support in using the following Windows domain tools:

• Active Directory Users and Computers
• Active Directory Services
• Domain Group Policy Experience
• Domain Name System (DNS) Server

• Ability to provide system administration support with the following Microsoft Server technologies: Windows Servers 2012/16/19
• Must have on-site C-Level VIP support experience

Preferred Experience:

• IT Support (Helpdesk or Desktop Support) experiences
• Linux Experience is a plus

Benefits

Samsung SDSA offers a comprehensive suite of programs to support our employees:

• Top-notch medical, dental, vision and prescription coverage
• Wellness program
• Parental leave
• 401K match and savings plan
• Flexible spending accounts
• Life insurance
• Paid Holidays
• Paid Time off
• Additional benefits

Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.