Technical Support Specialist (BTS), Bloomberg Financial Solutions

Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 20,000+ employees across 176 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.

The Bloomberg Financial Solutions department of 5,000+ employees is at the forefront of ensuring success for our customers and employees alike. Our team comprises several key pillars: sales, service, operations, culture and brand. As a department, we are united by a common goal: We create meaningful relationships with clients by understanding their needs and delivering exceptional end-to-end support from sales and implementation, through their ongoing relationship with Bloomberg.

Our Team:

Bloomberg's Technical Support specialists are the very best in global front line support. We are responsible for supporting Bloomberg's variety of products and services across multiple connectivity mediums. We are a high-profile team that requires the best in technical troubleshooting.

What's The Role?

As a Technical Support Specialist, you will provide both new and existing Bloomberg clients with platinum technical service. You'll offer sophisticated technical skills to resolve issues and work closely with a range of partners to deliver access to the Bloomberg infrastructure while meeting our clients' connectivity needs. You will be responsible for communicating with key accounts while collaborating closely with market data and technology personnel as well as telecommunication providers, service vendors, and a variety of internal partners to ensure the highest quality of service to our customers. If you wish to be involved in an exciting, fast-paced opportunity that allows you to fully utilize your communication, technical, and troubleshooting skills while gaining insight into the global financial markets - then this may be the opportunity for you.

We'll Trust You To:

• Be a self-starter with a passion for technology and a desire to continue to learn
• Have proficiency at multitasking in a dynamic environment
• Be dedicated to providing exceptional customer service
• Support Bloomberg's software, network and hardware offerings while coordinating with clients and partners
• Fix, supervise, handle, and maintain of all -Bloomberg's private IP network including connectivity and infrastructure
• Integrate and support Bloomberg products and services into our clients' environments including fixing and debugging application issues
• Troubleshoot hardware on virtual environments (VMWARE, CITRIX, etc.)
• Demonstrate excellent stakeholder management skills when taking care of telco vendors globally (AT&T, Verizon, Telefonica, BT) to report and raise service impact issues on tail circuits
• Effectively prioritize a high volume of simultaneous calls, instant message and tickets, alongside team related tasks and initiatives.
• Thrive in a fast paced team, whilst demonstrating adaptability in a constantly evolving environment

You'll Need To Have:

Technology Skills

• (3+) years of relevant professional experience

• Solid grasp of PC hardware, OS (Windows, Mac), software suites (Office)
• Hardware: CPU, Memory, overall performance
• Software: Crash logs, event viewers, using windows tools, task manager, memory usage

• Network topology understanding

Subnetting, LAN, WAN

Firewalls, proxy servers, Routers

• Network protocols & tools

SFTP, ICMP, TCP, UDP, BGP, RIP

Internet connectivity, DNS, DHCP, IP v4/6

Ping, trace route, netstat

• Connectivity

Ethernet, Fiber

Wired wide-area networks

VPN

Virtual environments (VMware, Citrix)

Professional Soft Skills

• Ability to communicate effectively

Probing for effective results

Listening and diagnosing customer issues

• External-facing customer support experience
• Prioritization
• Stakeholder engagement experience
• Able to work in a fast paced and open environment
• Passion and experience of supporting technology across a multitude of platforms
• Impact analysis

We'd Love To See:

• Experience with telecommunication lines, basic network design and security
• Experience with FIX protocol
• Exposure to vendor cloud technology (AWS, Azure)
• Setting up & troubleshooting virtual environments (VMware, Citrix)
• Knowledge of add-ins, macro and VBA
• Knowledge of router commands
• Negotiate resolutions to difficult scenarios
• Ability in picking up new technologies and concepts quickly
• CompTIA A+, CCNA, or NETS+ certification

What's it Like To Work Here?

We work hard. We are ambitious and set ourselves tough business goals. We are a meritocracy where everyone has a voice - not a job title. Working with people you trust, respect, and can collaborate with is more important than titles or position. Things move fast, and we want people who will enjoy working in this environment and feed off the energy. But it isn't all about work. Giving back is one of our core values, and there are many ways to get involved in philanthropic initiatives from helping local school kids with their reading to helping clean up local parks and waterways.

What is Bloomberg?: https://www.bloomberg.com/company/stories/what-is-bloomberg/

View our Benefits: https://www.bloomberg.com/company/careers/working-here/employee-benefits/united-states/?tactic-page=588601

Apply if you think we're a good match. We'll get in touch to let you know that the next steps are.

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email [email protected] (Americas), [email protected] (Europe, the Middle East and Africa), or [email protected] (Asia-Pacific), based on the region you are submitting an application for.