Technical Support Specialist (Contractor)

The Technical Support Specialist ensures that all orders placed through the Artifact Uprising website are processed accurately and enter the appropriate vendor portals during our holiday season (Order Checking). Success in this role is shown through following guidelines: being a problem-solver, communicating cross-functionally, and resolving order issues. You are empathetic with the customer when there are delays and keep the customer informed with the status of their order(s). The Technical Support Specialist is a vital part of the success of Artifact Uprising and customer retention.

Job Responsibilities

• Executes Order Checking on a weekday basis.
• Communicates with the Product and Engineering teams about trends that are seen in order issues, and what issues Engineering will need to fix.
• Contacts customers for issues they will need to address.
• Supports, identifies, investigates, and resolves order issues.
• Applies knowledge of computer software, hardware, and procedures to solve problems.

Qualifications

• Prior experience working on a Helpdesk, (like Zendesk) in IT, or similar technical function
• Excellent analytical and communication skills
• Excellent problem-solving skills
• Technical support background a plus
• Has a process improvement mindset
• Customer service focus

This position will run from October 28th-December 20th, 2024, Monday-Friday, 3 hours a day (15 hours a week).