Technical Support Specialist Customer Success

Zamp · North America Only

Company

Zamp

Location

North America Only

Type

Full Time

Job Description

Time zones: EST (UTC -5) CST (UTC -6) MST (UTC -7) PST (UTC -8) AKST (UTC -9) HST (UTC -10) AST (UTC -4) NST (UTC -3:30)

About Us:
Zamp is an innovative startup committed to simplifying sales tax compliance for businesses. Our cutting-edge service integrates seamlessly with various platforms helping our clients manage their tax obligations efficiently. Join our dynamic team and be a part of revolutionizing the tax compliance landscape.

Position Overview:
We are seeking a Technical Support Specialist to join our Customer Success team. This individual will play a pivotal role in ensuring our clients have an exceptional experience with our service. The ideal candidate is passionate about working directly with customers to resolve technical issues enjoys handling large volumes of data and is adept at documenting processes and procedures. This role involves a combination of customer support data manipulation reconciliation documentation and light data science tasks.

Key Responsibilities:
  • Technical Support: Provide technical support for API Shopify BigCommerce CSV and other data integrations and imports
  • Customer Interaction: Troubleshoot and resolve customer issues related to software functionality and integrations supporting customers via email phone and/or video calls
  • Data Handling: Handle large volumes of data in spreadsheets including data manipulation clean-up reconciliation and transformation
  • Create and maintain comprehensive technical documentation for both internal and external use facilitating education and enablement
  • Develop and document processes and procedures that support Zamp's scalable growth and operational efficiency

Requirements & Skills:
  • Proficiency in writing scripts and analyzing data using SQL JavaScript or Python
  • Eagerness to learn and understand sales tax regulations; a background in e-commerce or sales tax is highly preferred
  • Ability to effectively collaborate with client and partner founders/leadership developers and accounting teams
  • Experience in project management including the ability to plan execute and oversee projects from inception to completion
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Date Posted

08/06/2024

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