Technical Support Specialist (dxFeed Support Level 1)

Company Description

dxFeed provides financial market information and services to banks, brokers, investment firms, and other professional market participants. It is a subsidiary of Devexperts, a software development company that caters to stock exchanges, brokers, and investment firms.

dxFeed works with some of the biggest exchanges globally, thus allowing its customers to access real-time updates on over 3 million financial instruments. At present, approximately 6 million people are using their services.

Our distributed team at dxFeed is highly experienced in solving problems related to financial technology, with expertise in both software development and mathematics. They are responsible for processing and storing approximately 5-10 million events per second from 150+ exchanges and other sources of data around the world, which continues to grow. Currently our engineering and backend development teams follow the latest technical stack to maintain and upgrade our software, using stack like:

Engineering Stack

• Bash, Python, AWS
• Artifactory, Maven, Ansible, Gitlab, Stash
• Jira, Confluence, Zendesk
• Grafana, Matomo, Paligo, Zabbix, Prometheus
• Twilio, PagerDuty, Slack, SendGrid
• ElasticSearch, Docker, Swarm

Development Stack

• Backend: Java 8/11, AWS SDK
• Misc: Maven, Bitbucket + Git, Junit4 + AssertJ + Mockito

Job Description

We are looking for a Technical Support Engineer for the FinTech Area. You will be responsible for providing technical support for high-level financial technology systems and software (market-data delivery). The engineer will work with clients to troubleshoot and resolve technical issues, identify root causes, and develop solutions. Additionally, you will be responsible for assisting in the development and maintenance of system architecture and design as well as helping to implement and monitor systems.

Our Technical Support Team is composed of 3 levels according to tasks performed, competencies, and level of responsibility. Team members will be expected to interact not only with clients, but also other dxFeed teams such as developers, business analysts, tech writers, financial, legal, and sales departments. Additionally, team members will be required to communicate and solve problems with data providers in multiple categories.

Main Responsibilities

• Assist and provide technical support to clients, as well as troubleshoot and resolve system issues
• Respond to customer queries and complaints in a timely manner, providing to our clients technical advice and guidance.
• Maintain an accurate record of customer interactions
• Identify root causes of technical problems and develop solutions
• Assist in the development of system architecture and design, documentation and procedures, as well as system-level test plans, new products and services
• Implement and monitor systems performance and software
• Work with other departments to ensure successful integration of systems
• Provide training and support to users and teammates
• Stay up to date with the latest technologies and trends in financial technology
• Comply with all safety and security regulations
• Adhere to all quality standards and procedures

What can you gain from working as our Technical Support Specialist?

• Work with the nature of finances on the low level
• Opportunity to obtain broad expertise in the financial sphere
• Proprietary product and infrastructure
• High-skilled team of professionals
• Ability to influence the product and workflows

Qualifications

• General interest in finances (trading, investments, etc)
• High level of communication and soft-skills
• Work experience with foreign clients
• Console skills (ability to find/check the configuration of a component, knowledge of Linux / Unix basics: configuration in etc/, logs in log/, etc.)
• Diligence and quick response to the incoming flow of information (tickets, monitoring, calls, notifications, chats, etc.)
• Can identify the problem and do not put up with it
• Ability to work in an environment with frequently changing context (stress resistance)

As a Plus:

• A good understanding of the development process starting from the client's request and finishing with rolling out into production, knowledge of the roles of various systems in it
• Experience with production platforms and systems
• Continuous working experience in large companies
• Ability to stand one’s ground and propose ideas that will improve the work of the entire team, and maybe the entire world
• Basic knowledge/understanding of Java, Python
• Basic knowledge of networking and infrastructure

Additional Information

• Paid vacation 22 days
• Insurance coverage (for you and your children)
• Partial reimbursement for fitness memberships
• Meal vouchers provided
• Snacks and beverages always available
• Workspaces with modern equipment