Technical Support Specialist (Hybrid)

Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

This position reports to the Technical Support Center Manager. It is responsible for providing Technical Support to internal and external customers by solving complex technical issues and answering usage questions regarding BD proprietary software. The person in this role is vital in managing, resolving, and facilitating resolution for BD Alaris® server and interoperability technologies.

Required Technical Skills:

In-depth knowledge of current Microsoft Windows operating systems and related technologies (3+ years)

• Windows 10/ Windows Server 2016-2022
• Server administration, including Active Directory/LDAP and server certificates
• MS SQL Server 2016-2022
• Demonstrated ability to write advanced queries and troubleshoot/analyze SQL server and database structures
• MS SQL Reporting Services
• Microsoft IIS and Web Applications
• Networking, Firewall Management, 802.11a/b/g/n/ac, TCP/IP (3+ years)
• VMware experience or exposure (3+ years)

Ability to use and interpret results from various troubleshooting tools, including but not limited to:

• Application and OS event logs
• Performance Monitor and Counters
• Wireshark

Soft Skills:

• Excellent written and verbal communication skills with the ability to clearly articulate complex technical problems to technical and non-technical audiences.
• Succinct documentation of processes and resolution steps for case and knowledge management.
• Superior time management skills with the ability to manage multiple high-priority issues simultaneously, meet commitments and provide timely responses.
• Strong personal commitment to quality, customer service, and patient safety.
• Works well in a remote team environment.
• Proven ability to maintain a professional demeanor when handling complex user issues and high-pressure critical situations.

Education:

• The ideal candidate is a college graduate with a Computer Science degree or equivalent experience.
• Pharmacy or nursing experience is a plus.

CompTIA A+ Required

• Additional Preferred Certifications: CCNA, CCNP, CompTIA Network+/Security+, MCTS, MCSE

Other Requirements:

• Existing Department of Defense clearance or ability to participate in the required background check. Please note that clearance requirements do not allow dual citizenship.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. And through the organization's investment in BD University, you will continually level up your tech skills and expertise.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location

USA TX - San Antonio

Additional Locations

Work Shift