Technical Support Specialist I

The Career Potential

Ortho Clinical Diagnostics is committed to improving and saving lives with diagnostics. To do this we hire people who share this dream and are ready for new adventures. As a valued team member, you will carve your own career path and be part of building this company stronger and better than ever before. There is no limit to the experiences, opportunities and new directions you will have access to here at Ortho Clinical Diagnostics. More importantly, you will be driving the surge of a whole new direction in important medicine. That's something we can all take pride in as we take this journey together.

Ortho is known in the industry as a leader in customer service and support. Deeply understanding and exceeding the needs of our clinical lab, hospital and blood bank customers is what we do. It's who we are. If you join Ortho, no matter what your role, you will be expected to keep that Customer Excellence focus in your work.

The Opportunity

As the company continues to grow we are seeking a Technical Support Specialist 1 for our Rochester NY office. The Technical Support Specialist 1 will focus on the direct support of our customers by providing expert technical solutions for instrument related issues using telecommunication, chat or other emerging technologies.

This position is in Rochester, NY.

The Responsibilities

• Investigates, troubleshoots and manages customer equipment and software complaints and inquiries in accordance with internal procedures and customers' requirements.
• Maintains technical self-competence, knowledge of company procedures, and customer-related skills. Works independently and as part of a team.
• Contributes to process improvements.

The Individual

• Minimum High School diploma with concentration in Science required.
• AAS in an Applied Science, Information Technology preferred.
• Military or Technical Certification accepted.
• Customer Service experience a plus

EOE/AA Disability/Veteran