Technical Support Specialist II

Are you a champion for continuous improvement?

Are you a problem solver?

About our Team

Elsevier is a global information analytics company. We are a provider of science, technical and medical information, products and services that help progress science and advance healthcare. We have locations in North America, Europe, South America & Asia.

About the Role

As a Tech Support Specialist, you will be providing technical support and maintenance in a multiple operating system (Windows and MacOS) computer environment.

Responsibilities

• Supporting internal user support of Enterprise SaaS applications, mobile devices, collaboration technologies, and related equipment.
• Documenting and track issues in our ticketing system (FreshDesk).
• Providing local support for our Cambridge office.
• Maintaining inventory, upgrading, and replacing hardware and software systems.
• Participating in the design and implementation of enterprise wide technical projects.

Requirements

• Have Service Desk experience.
• Experience in providing Technical Support, AV Support, and Network Support.
• Experience in configuring and set up workstations and laptops.
• Experience in managing devices in Azure Active Directory and Microsoft Endpoint Manager.
• Have intermediate to advanced knowledge of Windows, Mac, and Microsoft Office Applications.

Work in a way that works for you

We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working with us

We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.

Working for you

At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Comprehensive, multi-carrier health plan benefits
• Disability insurance
• Dependent Care and Commuter Spending Accounts
• Life and Accident Insurance
• Retirement Benefits (Salary Investment Plan/Employer Stock Purchase Plan)
• Modern Family Benefits, including adoption and surrogacy

About Us

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Join Us

Are you ready to help us progress science and health? Our technology leads to innovation, so join a forward-thinking digital business that is tackling world-scale challenges and align your ambitions with our passion for driving global knowledge-sharing.

"Don't meet every single requirement? Studies have shown that women, people of color and people with disabilities are less likely to apply to jobs unless they meet every single qualification. At Elsevier, we are dedicated to building a diverse, inclusive and authentic workplace therefore if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles!"

Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [email protected] or if you are based in the US you may also contact us on 1.855.833.5120.

Please read our Candidate Privacy Policy