Technical Support Specialist - Intern

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities
This role specializes in performing and enabling technical support for IBM Digital Business Automation. Successful candidates will provide technical support assistance to customers using problem determination / problem source identification skills. They will utilize technical and negotiation skills in collaboration with development and other support organizations. This includes recommending and implementing improvements to existing technical support tools procedures and processes contributing to department goals and attaining organizational objectives through high customer satisfaction.

Required Technical and Professional Expertise

• Basic knowledge in Operating system administration (Windows Linux)
• Basic knowledge in database administration (DB2 Oracle MS SQL)
• English: Fluent in speaking and writing
• Analytical thinking structured problem-solving techniques
• Strong positive customer service attitude with sensitivity to client satisfaction.
• Must be a self-starter quick learner and enjoy working in a challenging fast paced environment.
• Strong analytical and troubleshooting skills including problem recreation analyzing logs and traces debugging complex issues to determine a course of action and recommend solutions.

Preferred Technical and Professional Expertise
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