Technical Support Specialist

Regal

Technical Support Specialist

Posted Yesterday

Easy Apply

New York NY USA

Hybrid

60K-80K Annually

Entry level

Artificial Intelligence • Marketing Tech • Software • Conversational AI • Generative AI

Transform your customer experience with Voice AI Agents customized for your company

The Role

As a Technical Support Specialist you'll address customer inquiries troubleshoot technical issues collaborate across teams and improve customer satisfaction while helping clients adopt the Regal platform effectively.

Summary Generated by Built In

ABOUT US:

Founded in 2020 Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data easy to customize and monitor always available and ready to take action. Power better support sales and operations – with way less effort. Our founders Alex Levin and Rebecca Greene helped build Angi (Angie’s List HomeAdvisor and Handy) to over $1.5B in revenue.

Based in Manhattan we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective Homebrew and Emergence Capital.

Come join us as we create a category-defining company and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!

We’re moving fast and the numbers speak for themselves:

- Partnered with enterprise brands like Google AAA Ro Coursera

- Raised $82M (top tier investors including Emergence & Homebrew)

- Completed 250M+ calls

- Driven $7B revenue for customers

- Scaled to $## ARR

- Built amazing NYC (Midtown) in office culture

ABOUT THE ROLE:

Join Regal to build a world-class support experience with our growing Technical Support team! In this role you’ll respond to and resolve customer questions across a variety of topics from helping users navigate the platform to troubleshooting technical issues and integrations. Your work will help ensure customers can successfully adopt Regal and get the most out of our AI Agents.

You’ll work closely with teams across the company including Customer Success Product and Engineering to solve problems learn how complex systems work and improve the overall customer experience. This is a great opportunity for a recent graduate or early-career professional to join a fast-paced AI startup. You’ll gain exposure to real customer challenges build technical and communication skills and play a hands-on role in helping companies use AI to transform how they engage with their customers.

RESPONSIBILITIES:

Respond rapidly to inquiries from a variety of user types (end-users admins and developers)
Resolve a wide range of inquiries – end-user training integration debugging and bug resolution – to drive product adoption and customer satisfaction
Collaborate with implementation customer success product and engineering teams to resolve issues and highlight trends in tickets
Own support ticketing and knowledge infrastructure to deliver a world-class support experience
Participate in hiring and onboarding future support engineers as the growth of the business demands

ABOUT YOU:

0-1 year(s) of experience in a technical support role/internship or a recent graduate with technical degree
Previous experience or exposure with two or more of the following areas: SQL SaaS SMS Marketing Email Marketing Phone Sales Contact Center Software APIs Marketing Automation Direct Marketing Marketing Analytics or Basic Programming (HTML etc.)
Experience identifying collaboration and escalation resources in a fast-paced environment
Experience providing the right level of context when partnering with others to resolve customer issues
Methodical critical thinker who can understand customer needs dissect technical requirements and deliver crisp resolutions

Benefits/Perks

We care about your health!
Medical Dental and Vision plans - 80% covered by the company
Flexible PTO & 11 paid holidays/year
Subsidized ClassPass membership
We care about future you!
401k Plan
Paid parental leave
Pre-tax commuter benefits
We care about connection!
In-office breakfast and snacks daily
Happy hours team outings & annual off-sites
Complete laptop workstation
& more to come!

POSITION LOCATION & OFFICES:

This position is only available in New York City.

POSITION LOCATION & OFFICE DETAILS:

This position is only available in New York City (HQ- Midtown). Hybrid roles are required in office T/W/TH and office optional M/F.

*If you think you’re missing relevant experience but you’re hungry and a fast learner (and can prove it) we want to hear from you!

Skills Required

0-1 year of experience in a technical support role or a recent graduate with a technical degree
Experience or exposure with SQL SaaS SMS Marketing Email Marketing Phone Sales Contact Center Software APIs Marketing Automation Direct Marketing Marketing Analytics or Basic Programming

What the Team is Saying

Regal Compensation & Benefits Highlights

Healthcare Strength—Health coverage includes employer-subsidized medical dental and vision plans with mental-health support such as Talkspace sessions. Plan categories are clearly included as part of offers and role descriptions.
Leave & Time Off Breadth—Time off includes a flexible PTO policy alongside a defined set of paid holidays each year. This structure supports taking time to recharge without rigid accruals.
Wellbeing & Lifestyle Benefits—Day-to-day and culture perks include pre-tax commuter benefits in-office meals/snacks team events and annual off-sites and a complete laptop workstation. Professional development is supported through learning stipends job training conferences and lunch-and-learns.

Learn more about Regal's Compensation & Benefits →

Regal Insights

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The Company

HQ: New York NY

80 Employees

Year Founded: 2020

What We Do

Founded in 2020 Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data easy to customize and monitor always-available and ready to take action. Our Values Customers are Royalty We serve our customers above all else. If we don’t earn their love someone else will. Fast Execution Wins We work with urgency and speed because by moving forward we learn more about how to solve the problem than by theorizing. Growth Mindset Your learning curve should be as steep as the company’s growth curve. Data Beats Opinion We make decisions based on analysis and data not anecdotes. Enjoy the Journey We bring our whole selves to work and build meaningful friendships. We appreciate and are kind to each other.

Why Work With Us

At Regal every team member makes an impact. We move fast solve complex challenges and build game-changing AI solutions—together. Our culture thrives on fast execution data-driven decisions and continuous learning. If you want to grow be challenged and work with brilliant motivated people Regal is where you want to be.