Technical Support Specialist, MDM

Technical Support Specialist, Mobile Device Management

Location: Bulgaria, Home-based

Responsibilities:
• Build and deploy project specific Mobile Device Management (MDM) configurations for use internally and with 3rd party logistics providers
• Primary point of contact for issue resolution regarding Mobile Device Management vendors and systems
• Forecasting and availability of MDM licenses
• Collaborate with other team members in the Software Development Lifecycle processes such as reviewing, designing and testing
• Develop standard operating procedures and ensure team members follow industry standard best practice
• Ensure specified service level standards are achieved
• May be required to perform duties outside working hours. This will be managed according to the applicable country legislation.

Skills and experience:

• Typically requires 2 - 3 years of prior relevant experience
• Working knowledge of Mobile Device Management platforms; Soti, MaaS360, and/or Airwatch
• Possess ability to work independently
• Working knowledge of communication systems and devices
• Possess strong analytical skills and excellent verbal and written communication skills
• Ability to establish and maintain effective working relationships with coworkers, managers and clients.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com