Technical Support Specialist, Premium Support
Job Description
- Deliver escalated technical support for Dropbox product based issues via phone, email and chat
- Troubleshoot customerโs issues and provide customized recommendations and solutions to enable frictionless customer engagement with the product
- Communicate complex technical information in user-friendly ways to both technical and non-technical customers
- Communicate customer reported issues internally and triage them to the correct team
- Adhere to and exceed set KPI targets and complete tasks in a timely and effective manner
- Build and deliver scaled trainings/webinars on product and on-boarding topics to small-to-medium size groups.
- 2+ years of work experience in a technical support and customer facing role
- You have strong communication skills with an ability to convey complex technical information in user-friendly ways to customers in individual and group settings.
- You have a knowledge of, or experience with, troubleshooting desktop operating systems: Microsoft Windows, macOSย
- You have basic-to-intermediate ability to create presentations in Microsoft Powerpoint, Google Slides, and/or Apple Keynote.
- You have the ability to quickly develop an understanding of customersโ objectives through effective listening and questioning skills and provide a customized solution
- You have proven experience solving analytical problems using quantitative approaches
- You excel at working in an ambiguous and changing environment as the business grows and evolves
- You show real passion for the Dropbox software and for creating extraordinary customer experiences!
Date Posted
09/14/2022
Views
6
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