Technical Systems Analyst

Details:

Alphanumeric is hiring a Technical Systems Analyst to work in Richmond, VA for an organization with an established stronghold in the financial and insurance industries.

Provide support of Call Center functionality, SIP trunk support, as well as providing some off hours support of telephony environment as required.

• Maintaining and programming a variety of Avaya products, including Communication Manager, CMS, AES, Modular Messaging, Session Manager and Verint Call Recording.
• Setting up and maintaining telephony servers and verifying OS patches are current, toll free number provisioning and SIP trunk testing as requested by the business and helping team members with complicated requirements.
• Hands on support of local call center reps is required.

Job Requirements

Details:

Qualifications/experience include:

Able to quickly analyze complex technical issues with minimal supervision, and work within a team environment while communicating well to a diverse set of colleagues, vendors and partners.

* Working with internal technical teams to help develop solutions and integration with the telecom platform as required

* Detailed understanding of call center technologies. Avaya required

* Excellent communication skills (oral, written and presentation), organizational and collaboration skills

* Intermediate/Advanced knowledge and development of diagrams and methodologies using Microsoft office toolset

* Demonstrated ability to apply new technology concepts to a real working environment

* Most of the duties performed on a computer or phone with some on-site support of the Richmond campus a must.

* Knowledge of call recording solutions helpful. Verint preferred.