Technical Team Lead - Base Programmer

Since 1999, Cenero has helped organizations gain a competitive edge by leveraging audio visual and conferencing technology as productivity tools. Our extensive knowledge of Audio Visual Systems, Video Conferencing and Network Infrastructure delivers solutions that improve communication and drive efficiency throughout the client's organization. The right technology can make or break a video meeting. Smart AV solutions can offer both in-office and remote participants an equal seat at the table, so everyone can engage and interact easily and comfortably. AI-informed technology can improve audio, video and interactive experiences, creating a consistency across spaces and seamlessly connecting remote teams.

We are growing rapidly, and our recent acquisition by Ricoh in October 2022 has accelerated our growth. This acquisition will help RICOH support its customers with their growing number of offices, meeting rooms, and learning spaces that are quickly being modified to support hybrid working and learning models. According to recent reports, the number of video conferencing devices, including room-based endpoints, USB room devices, and personal video communication devices, will grow 500% by 2025. We have a new headquarters building in Malvern, PA, and 4 other U.S. offices. (New York, Washington DC, Charlotte, and Dallas)

Cenero offers a range of flexible solutions that improve communication, drive productivity, and empower collaboration. Our suite of solutions includes systems design and delivery, as well as managed services, which fits in perfectly with Ricoh's portfolio of digital workplace solutions.

Cenero employees are truly empowered to innovate at every level, in every function. We hire high-energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing, and having fun!

Technical Team Lead -Base Programmer

Job Summary: The Technical Team Lead is a working/leadership position responsible for the primary functions related to the Programmer role while overseeing the daily operations of their specific Engineering/Programming team.

A Control Systems Programmer is part of a programming team to write code and commission complex audio video systems. Responsible for planning, developing, testing and implementing control system code, audio files, and other equipment-related configurations. In addition, perform in-house testing and on-site commissioning at client locations locally and nationally.

Essential Functions/Responsibilities:

• Act as an ambassador of Cenero's Core Values
• Maintain a positive team culture
• Monitor employee productivity and provide continuous constructive feedback and coaching
• Develop team training strategies
• Ensure team is following Cenero defined processes, procedures, and documentation practices
• Develop team process and procedures that promote quality and efficiency
• Attend team lead meetings and work with other team leads to develop technical standards/procedures related to design, engineering, programing, and commissioning
• Weekly touch base conversations with each employee
• Weekly project reviews for all projects assigned to the team
• Maintain a 70-75% chargeability rate
• Prepare and submit performance reports
• Receive complaints and resolve problems or conflicts
• Provide continuous team performance feedback to the Technical Production Manager
• Assist Technical Coordinator with scheduling related procedures or conflicts
• Participate in the creation of enterprise standards
• Hire and train new employees
• Team timekeeping approval
• Perform Quarterly performance reviews of their Engineering/Programming teams.
• Develop systems integration programs such as Crestron, Extron, AMX and DSP systems
• Design and develop custom graphical user interface (GUI) on control system touch panels
• Coordinate the creation and integration of A/V control system programs
• Troubleshoot and debug A/V systems
• Peer review code from fellow programmers to ensure accuracy and efficiency
• Maintain software project documentation in company database
• Professionally represent Cenero clients showing empathy, patience and competence
• Maintain a positive, professional attitude, strong work ethic, and embrace a team-centric environment
• Complete training programs and gain certifications for manufacturers, industry associations and company as required
• Communicate and coordinate with internal and external contacts for all requirements needed to result in a working system
• Willingness to travel on-site both locally and nationally is required
• Assist in other responsibilities as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Experience and/or Education

• Bachelor's Degree in Computer Programming or equivalent experience

• Minimum of three years of Crestron or AMX control system programming experience

• Familiarity with GUI design and graphics applications is required

• Experience with control systems, video-conferencing, switching hardware, audio DSP setup and calibration.

• Minimum of three years of on-site commissioning experience is required

• Crestron CTI-P201 Completed/Passed

• Crestron Simpl+ proficiency is preferred

• Familiarity of networking fundamentals such as TCP/IP, addressing, firewalls, routers and VPN.

• Familiarity with Cisco and Polycom video conference codecs as well as various Unified Communication platforms.

• Strong written and verbal communication skills

• Exceptional project planning and problem solving skills

• Strong attention to detail

• Ability to prioritize and handle multiple tasks as well as changing priorities

• Possess the ability to work in a team-oriented environment as well as independently

• Crestron and AMX and Extron certifications are preferred

• Avixa CTS certification is preferred

Programming Skills:

• Proficiency in Microsoft Office tools

• Exceptional attention to detail

• Confident decision making

• Excellent planning and problem-solving skills

• Sound technical writing

• Strong written and communication skills

• Ability to professionally communicate with clients in person or through conference

• Outstanding organizational and leadership skills

• Ability to multi-task and complete tasks in a timely and efficient manner

• Confidence under the pressure of deadlines

• Comfortable working in a collaborative team-based environment

• Ability to reading line diagrams, construction requirements, and floor plans.

• Familiarity of networking fundamentals such as TCP/UDP, Unicast/Multicast, QOS, subnets, VLAN, IP addressing,

firewalls, routers, and VPNs.

• In-depth Knowledge of AV fundamentals and Avixa best practices

• Confident working with and directing sub-contractors

Programming Physical Demands:

• Must be willing to travel locally and nationally.

• Must be willing to drive and have a valid driver license with no major offenses

• Must be able to lift and/or move objects up to 75 pounds

• Must be willing to climb ladders, scaffolding, and lifts

• While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to operate a

computer and telephone keyboard; and talk or hear.

• Required to stand, walk, and reach with hands and arms.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS AND PERKS:

• Industry-leading healthcare coverage begins on your first day of employment. Your choice of plans offered by Cigna PPO or a HDHP includes medical, dental, vision, and prescription coverage
• Contribute to your financial security with savings and a 401K Investment plan with company match
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Dependent Care Spending Account (DCA)
• 100% Company paid Life insurance for employees
• 100% Company paid Short Term Disability
• Optional Long-Term Disability
• Enjoy paid vacation time and paid holidays annually.
• Paid Time Off awarded at hire
• On-site gym, weight room, locker room
• Augment your education with tuition assistance programs.
• Professional development opportunities to enhance your career
• Opportunities to network and connect
• Lucrative Employee Referral program
• Delicious Free coffee
• Warm Philly soft pretzels every Wednesday

Cenero provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)