Technical Training Manager

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

About The Role

We are looking for a Technical Training Manager to lead the full technical training cycle for our employees.   

Technical Training Manager responsibilities include building a course creation processes, identifying training needs, developing educational curricula and material and increasing trainees’ engagement with learning sessions. If you’re an expert with technology and have experience coordinating training courses in a corporate environment, we’d like to meet you. 

Ultimately, you will ensure all employees develop their technical skills and knowledge and are able to perform their daily tasks and solve customers’ problems. 

Responsibilities 

• Collaborate and coordinate with stakeholder groups, instructional designers, content developers and trainers to build and deliver quality training programs including engagement with delivery platforms, systems, and tools. 
• Conduct individual and team skills gap analyses 
• Work with department managers to identify specific training needs and develop customized programs to address those needs 
• Deliver technical training courses for all levels (beginner, intermediate and advanced) on schedule 
• Coordinate product-related trainings, including presentations of new features and simulation activities in a demo environment 
• Schedule in-house educational sessions using e-learning platforms 
• Measure improvements in employees’ job performance at the end of each course 
• Gather feedback from trainees and instructors and recommend suggestions to the learning process 

Requirements and skills 

• Proven work experience as a Technical Training Manager in an IT setting.  Experience building a training program is highly desired. 
• Experience in developing technical course content both for novices and experts with technology 
• Knowledge of web-based learning platforms and modern learning techniques 
• Excellent communication skills with the ability to explain technical terms using simple language 
• BS in Information Technology, Computer Science or Education
• Additional certification in training (e.g. Certified Technical Trainer) is a plus

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

US – COMPENSATION RANGE – MESSAGE TO APPLICANTS

100,000 - 130,000 USD

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.