Technical Training Solutions Content Developer

About Us

Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.

SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow.

We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant community thrives on diversity and connectivity without borders.

Technical Training Solutions Content Developer

Job Description

SUSE Technical Training Solutions: Content Developer

Location: Virtual

Description

The training Content Developer will play a key role in furthering the understanding and acceptance of SUSE’s solutions within our customers, our partners and our internal employee teams. This is an individual contributor role that will report to the Director of Technical Training Solutions.

This role is responsible for providing a structured curriculum of technical training and tools to address the needs of our customers, our worldwide ecosystem of partners and our technical employees.

The successful candidate will combine a solid understanding of open source technology with an enthusiasm to communicate this knowledge to a wide variety of audiences in written, presentation, video and verbal formats. This individual will have a keen understanding of the impact on company revenue and market momentum that is realized by the availability of clear, effective training material at the launch of a product and throughout the product life cycle.

The role requires passion, creativity, excellent communications skills and a propensity to action. 

This position will require occasional travel. 

Key Responsibilities

• Design, develop, update and deliver appropriate training assets, from introductory to advanced level content, to support both product launches and the on-going training needs of our customers and other constituents, both internal and external

• Work directly with the Director of Technical Training Solutions and a team of Training Architects, content developers and eLearning specialists to create training content for SUSE solutions and associated technology areas

• Work closely with product engineering, consulting services and product management to develop training assets which will meet the needs of our customers, partners and internal constituents by taking raw technical information and using it in the creation of training assets

• Develop training assets for technical audiences, including end customers, partners and SUSE internal teams tailoring the style and depth of information appropriate for the target audience

• Create content in suitable formats including video, graphics, slides, text and audio for online eLearning consumption.

• Develop questions for both in-training knowledge checks and for certification exams

• Actively participate as an SME and become the in-team expert on nominated technologies

• Actively follow standardization guidelines for content creation, hands-on lab and demonstration environments, imaging, tools and content sharing for all courses 

Qualifications and Skills

• Bachelor’s Degree, IT certifications or equivalent experience

• Minimum of 5 years of experience in a software technical training position or equivalent experience, supporting enterprise level technology and developing or delivering training courseware for both instructor led training and eLearning modalities

• Solid understanding and experience of open source technologies including Linux and Kubernetes. Specific experience with SUSE products is preferred but not essential

• Exceptional written English and verbal communications skills

• Strong presentation skills, both in-person and online

• Proven ability to work independently and remotely as part of a virtual team

• Experience working with a variety of inter-departmental and international stakeholders

Job

Learning & Development

What We Offer 

We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.  

SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind. 

This is a compelling opportunity for the right person to join us as we continue to scale and prosper.   

If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!  

We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.   

Sounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community. 

SUSE Values 

• We are passionate about customers 

• We are respectful and inclusive  

• We are empowered and accountable   

• We are trustworthy and act with integrity  

• We are collaborative  

• We are SUSE!