Technical Writer

Leveraging the crossroads of insurance expertise and technological innovation, CCG IQ and our suite of services empower insurance carriers to make faster, smarter, and better decisions regarding claims settlements. The combination of our proven solutions and years of expertise in the industry has enabled us to establish a respected history of helping make a positive impact on people nationwide.

Our family of brands, HVACi and StrikeCheck, allow insurance professionals to breathe easy knowing all their complex claim needs will be handled timely and accurately. Headquartered in Uptown Charlotte but with a presence across the country, CCG IQ is a fast-paced, dynamic, and growing organization that is seeking bright, hard-working and personable candidates to join our team.

Technology powered. People driven. That's CCG IQ!

Position Description

Do you relish taking complex information and explaining it in simplistic and straightforward terms? Are you excited by how systems function and get a thrill from researching to build your knowledge base? How cool would it be to utilize your technical and written skills to dissect damaged systems, figure out what is wrong, and explain your conclusion; all to help settle a claim for someone just like us?

Our business has experienced sizable growth since its inception in 2011, and, despite the pandemic, we've continued that growth through 2020 and 2021. CCG IQ is responsible for coordinating damage assessments with local technicians and end-users and writing a report so adjusters, our customer, can settle their claims across the United States. It is the role of our Processing Department to build the reports that detail the potential cause of damage, repair vs replacement suggestion, and repair vs replacement cost.

As a processor, you will work closely with our field technicians to review and analyze all of the information from the assessment, conduct additional research, and write comprehensive reports for the insurance carriers. Day to day, the processors take factual information and organize it into intelligible, logical, and formatted reports to send to our clients. The insurance carriers rely on the accuracy of our final reports to come to settlement for their specialty and complex claims quickly and fairly.

These reports are the essence of our business as they are the product that we offer to our clients! Producing these reports is a task of utmost importance and must be done thoroughly to the highest degree. There are many legalities that come with the insurance world; don't worrywe will teach you everything you need to know to be successful, but it is up to you to bring your predisposed skills to the table!

Duties

• Interface with field technicians to review and interpret assessment findings.
• Utilize automated estimating systems to prepare "repair vs replacement" appraisals for property damage.
• Compose final reports based on the assessments and industry best practices.
• Answer clients' questions in detail regarding the reports.

• Be detailed in all notations to properly communicate to the team.
• Build and maintain relationships with the assessing technicians.

• Produce a three-day turn-around-time per claim to ensure absolute customer satisfaction.

• Answer inbound calls and be attentive in addressing each individual claim.
• Handle or field end-user customer service escalations, as required.
• Provide timely internal progress reports to the CCG IQ Management Team.
• Perform other duties as assigned.

Requirements

• You are ambitious and looking to grow yourself as a professional while growing alongside our company.
• It is preferred that you have a bachelor's degree in English, Communications, or a related field.
• You are motivated by metrics and thrive in a competitive team environment.
• You have distinguished written communication and grammar skills.
• You have a proven track record of success in meeting performance goals.
• You have practice in maintaining a positive attitude in customer service roles.
• You have demonstrated being detailed and efficient in multitasking in a fast-paced environment.
• You pay close attention to detail.
• You set a standard for yourself in being punctual for your scheduled shift.
• You are coachable and open to feedback.
• You are ready to be a sponge to information, learn, and execute.
• You are not afraid to handle frustrated callers with grace.
• You adapt quickly and smoothly to process changes and platform updates.
• Your pride yourself on your reliability, follow through, and teamwork.
• You are accomplished in Microsoft Word and Excel.
• You are able to pass a federal and criminal background check.
• You are authorized to work in the United States and do not require work authorization sponsorship by CCG IQ for this position now or in the future.

Benefits

• Competitive compensation package.
• Matching 401k plan.
• 100% employer-paid health insurance.
• Paid vacation and holidays.
• Company sponsored events.
• Casual dress.
• Employee referral program.
• Opportunity to work with a fast growing company with endless opportunities.