Technical Writer

We are looking for a Technical Writer to produce high-quality documentation that contributes to the overall success of our products. This individual will work collaboratively with development teams, product management, design, and technical writers to make our products easier to use. This individual will primarily support technical writing such as online help, release notes, installation/configuration instructions, and API documentation for multiple external-facing platforms and may also develop and maintain other product-related content for WalkMe.

RESPONSIBILITIES AND DUTIES:

1. Develop high-quality technical and end-user documentation focused on driving customer success and enablement, as well as increase overall product adoption.
2. Translate complex product information into clear, concise, and easy-to-understand content for both technical and non-technical users.
3. Partner closely with development, engineering, and product management teams to gain a deep understanding of products supported; including learning about target audiences to ensure the best user experience is delivered.
4. Gather and apply customer feedback of documentation to improve usability.
5. Monitor usage metrics to help prioritize projects that are most valuable to the user.
6. Work in a fast-paced Agile environment with both onshore and offshore teams, various schedules, and frequent release cycles. Ensure documentation is delivered on schedule with a high degree of quality.
7. Collaborate with designers and technical writers to establish and maintain style guides and content standards.
8. Collaborate technical writers to develop and maintain documentation processes and guidelines.

KNOWLEDGE, SKILLS, AND ABILITIES:Solid working knowledge of content development practices

Strong understanding of software design lifecycle and software design practices.

Self-starter, comfortable asking questions, as well as working independently or with a team.

Excellent verbal and written skills in English

Excellent communication and interpersonal skills - Must be comfortable and willing to openly discuss work items with a cross-functional team, stakeholders, subject matter experts, design, and users.

Ability to ensure accuracy, clarity, appropriateness, and consistency of documentation for internal and external customers.

EDUCATION AND EXPERIENCE:Bachelor's degree in English, Journalism, Education, Communications, Supply Chain Management, or related field

3+ years of technical writing experience within an enterprise-wide environment

Experience with documentation publishing software (ex: Adobe, WebWorks ePublisher, etc.)

Experience with analytics platforms (ex: Google Analytics)

Experience with coding and scripting languages (ex: HTML, CSS, Javascript, REST APIs)

WORK ENVIRONMENT & PHYSICAL DEMANDS:Normal office environment with use of computers and telephone systems; no unusual physical demands

Travel to customer locations as needed, including business air travel and car rental