Technical Writer - 3078823

You've stumbled upon the rare government contractor! At TCG, we aim to prove that businesses can be good to their employees and responsible to their community, all while being profitable. We're an award-winning IT solutions provider to the Federal government, currently seeking a Technical Writer to join our team.

The Technical Writer will help take our client-focused services to new heights. The ideal candidate will have proven success in a highly technical field, such as software development, computer science, or engineering. Also important in this role is the ability to evaluate and analyze complex information and a natural desire to help people understand it.

RESPONSIBILITIES:

• Develop comprehensive deliverables including but not limited to documents, presentations, and videos, that meet or exceed our client's standards
• Gain a deep understanding of our client's products and services, and translate complex information into simple, polished, engaging multimedia content
• Write user-friendly content that meets the needs of the target audience, turning insights into language for user success
• Evaluate current content and develop innovative methods for improvement

• Research, outline, write, and edit content, working closely with various client departments
• Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, user guides, standard operating procedures, and other deliverables as requested
• Design, develop, or add graphics to documentation to facilitate customer comprehension
• Work with the customer and our support leads to identify documentation repositories, revise and edit, and determine the best solutions for data compilation and centralized storage
• Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with a consistent voice across all documentation
• Ensure 508 compliance with all forms of client deliverables

REQUIRED SKILLS AND QUALIFICATIONS:

• Five or more years of experience in technical writing for various audiences
• Proven ability to quickly learn and understand complex subject matter
• Ability to handle multiple projects simultaneously
• Excellent verbal, graphical, interpersonal, and written communication skills
• Ability to communicate complex technical topics to non-technical stakeholders both internally and externally.
• Demonstrated professionalism in providing client support, including the ability to exercise good judgment, discretion, tact, and diplomacy
• Sound business ethics, including the protection of proprietary and confidential information
• Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude

PREFERRED SKILLS AND QUALIFICATIONS:

• Experience in working with engineers to improve user experience (e.g. design, UI), refine content, and create visuals and diagrams for technical support content
• Firm understanding of SDLC (systems development lifecycle)
• Graphics design and video editing experience

EDUCATION:

• Bachelor's degree (or equivalent) in journalism, communications, or relevant technical field

Proof of COVID-19 vaccination is a job requirement. Reasonable accommodations may be available for those not vaccinated due to health reasons or sincerely held religious beliefs.

TCG does not discriminate on the basis of race, sex, color, religion, national origin, age, disability, caste, or veteran status.

Our B Corp mission is reflected in our benefits, including offerings like health care, 401K, parental leave, adoption assistance, financial planning services, student loan repayment assistance, and training budget, among others.

TCG is recognized for treating employees well, in fact, in 2022 The Washington Post named TCG as a "Top Workplace" for the 8th straight year, and Fortune magazine named TCG on their best workplace lists for the sixth year in a row, based on how our employees feel about the company, the benefits TCG offers, and the work/life balance that our staff are able to achieve. And , by virtue of TCG employees' votes, among all midsize companies in the Washington Post Top Workplace survey.

Try us we'll make you happy.

Internal title/grade: Technical Writer, Grade 5