Technical Writer

Technical Writer, Mid-level, CH/NY, Job Description 

Reporting to the Head of Technology Product Content, you are an experienced technical writer and content strategist with four to eight years of experience. Ideally, you are an experienced Atlassian Confluence editor who is familiar with advanced macros and plug-ins (such as tabs, includes, and excerpts). You are a motivated self-starter, who is also well-versed in technical documentation in the Financial Technology (FinTech) industry. 

You are creative, organized, and deliver quickly in iterations. Drafting content live in working sessions with subject matter experts (such as product managers and software developers) does not daunt you, and you know how to approach various types of people. Your work is consistent, concise, and clear. Not only are you an excellent writer, you are an astute editor, and you understand hierarchy, taxonomy, and formatting so that users can easily find exactly what they need.

Principal Responsibilities

We are seeking a mid-level professional to create internal and client-facing documentation, which clearly explains how to use our products, offers access to support, informs the interactive courses we build, and provides weekly enhancement/release updates. Our objective is to raise the collective intelligence of our  employees so that we may continue to deliver the most amazing software and best serve our clients.

You will also participate in a variety of projects, some of which will be your brainchild, with our team of technical writers and instructional designers. Your objective is to empower people via product knowledge; you may accomplish this, for example, via documentation digital media, live presentations, and focus groups. You’ll work with members across the firm, including people in our Technology, Product, and Client Services organizations. 

You will have full access to SMEs (subject matter experts) as you learn and document our suite of products. We are creating a full set of new content and training materials as well as curating existing content by editing, verifying, and organizing it. You will assist with conducting needs assessments based on user persona to assure we are creating apt solutions, and you will participate in analysis to confirm, revise, and track our approach. Working with your teammates, you will contribute to our design strategy, wiki style guide, acronym and jargon guide, and video library.

Qualifications/Experience

• 4-8 years, ideally in FinTech
• Three Cs: Consistent, Concise, Clear
• Excellent written and verbal communication skills
• Fast learner and collaborative team member 
• Able to prioritize while working on multiple projects

Tools/Skills

• Confluence expertise, including proficiency with macros/plug-ins (such as tabs, table filters, and includes/excerpts)
• Jira experience, particularly to manage and deliver work as a team in sprints
• Content/graphics tools experience, such as SnagIt, Loom, Canva, and Adobe Creative Cloud
• Taxonomy/hierarchy and templating expertise
• UX writing familiarity
• HTML/CSS a plus 
• Familiarity with code structure (preferably Java and/or Python) a plus 

Location

Hybrid; role is based in the Chicago or New York office; remote multiple days a week.

Salary Range/Benefits

The salary range for this position is between $120k - $150k  + bonus + benefits.

*Note: This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings.