Technical Writer

Avid Technology is looking for a technical writer capable of producing user manuals as well as software installation, system configuration, and troubleshooting documentation. In this role you will work closely with Engineering, Quality Assurance, and Product Management teams. This position will be based in Manila, Philippines and the applicant will report to the documentation manager in Burlington, Massachusetts. The applicant is expected to work within the standard operating hours of the US, East Coast (UTC −04:00).

While this is a technical writing position, Avid might consider applicants that have very strong familiarity with the Avid products or industry standard technology described below and limited technical writing experience.

RESPONSIBILITIES AND DUTIES

• Produce user-focused materials that clearly describe the operation of Avid software.

• Produce administrator-focused installation, system configuration, and troubleshooting manuals that focus on deeper, more technical concepts and processes.

• Follow existing processes for updating documentation and tracking changes for the lifetime of the assigned product.

QUALIFICATIONS & SKILLS

• Fluent speaking, reading, and writing in English (all documentation is written in English).

• Must possess STRONG organizational skills. Applicant must be able to manage multiple, simultaneous products/projects and deliver under deadlines with minimal supervision.

• B.S or B.A in engineering or technical communications with sufficient relevant work experience.

• 2+ years of experience as a technical writer.

• Familiarity with multiple operating systems including Windows, macOS, and Linux.

• Knowledgeable of object storage, distributed systems, file system concepts.

ADDITIONAL DESIRED SKILLS & QUALIFICATIONS

• Experience with MadCap Flare / MadCap Central (primary), (structured) Adobe FrameMaker (secondary).

• Experience with Avid products. Including, but not limited to Avid Media Composer, Avid NEXIS, and Avid MediaCentral | Cloud UX.

• Familiarity with virtualization and cloud technology with focus on Microsoft Azure, Google Cloud Platform, Amazon Web Services, and VMware.

• Familiarity with Adobe systems such as Adobe Premiere Pro, Adobe Photoshop, and Adobe Illustrator.

• Knowledgeable of data security topics such as token-based authentication, data encryption, zero trust architectures.

• Familiarity of high availability and disaster tolerance concepts and solutions.

Avid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!