Technical Writer

Technical Writer
Remote
US Citizenship Required and / or must be qualified to obtain public trust federal clearance.
Intact Culture:
Intact is committed to customer success, employee satisfaction, and making the world a better place. Our culture thrives on individuality, independence, autonomy, and empowerment. We promote a healthy work/life balance full of flexibility to spend time with your family and cultivate your unique personal hobbies and interests. (We can’t wait to learn about yours!)
We know that our people are our most valuable resource; therefore, we demonstrate an authentic interest in the well-being of our employees. This is evident not only in the way we handle remote work and time off, but also in the personal and thoughtful questions we ask, and the personal development goals we help employees achieve. Intact is committed to providing the highest level of service to its customers, and we know that begins with employees who feel valued and fulfilled. We take pride in creating a positive workplace and experience for our employees and have been named a Washington Post Top Workplace in 2016, 2017, 2018, 2019, 2021, 2022 and 2023. We really care about you, and we really mean it! 
Visit our team page, if you’d like to see what other employees are saying.
Duties & Responsibilities:

• Independently manage all project-related technical documentation.
• Translate complex technical aspects into clear concise documentation that is accessible to both technical and non-technical audiences.
• Author, proof, and quality control for project documentation, operational procedures, technical reports, research publications and presentations while meeting established schedules and deadlines.
• Stay up to date with the latest trends and developments in ServiceNow and IT service management to continuously improve the quality and relevance of our documentation.
• Ensure compliance with requirements and maintain clear, concise documentation tailored for both current and future intended audiences.
• Review and assess Solution Architecture documents to ensure all necessary components are included.
• Update previously submitted governance documents to include data from new projects and integrations.
• Assist with completing ad hoc forms requested from customers and internal teams.

Required Qualifications:

• US Citizenship Required or must be qualified to obtain public trust federal clearance.
• 3+ years of experience with writing, editing, preparing, reviewing, and maintaining technical documents, including documents related to software implementations and client communications.
• Bachelor's degree in English, Communications, Computer Science, Technical Communication, or related field.
• Experience working in the Federal Government sector.
• Excellent verbal and written communication skills.
• Proven experience in technical writing, showcasing documentation created for IT services.
• Hands on experience with ServiceNow Platform or similar IT service Management platform to develop comprehensive technical documentation.
• Excellent time management and organization skills.
• Ability to handle multiple projects simultaneously while adhering to strict deadlines.
• Experience with using Microsoft Office 365.
• Ability to communicate with technical, non-technical, internal, and external stakeholders at all levels in verbal and written formats.
• Knowledgeable in network architecture/infrastructure and FedRAMP documentation, a plus!

Intact Technology’s Talent Vision: All for One, One for All!

• We are stakeholders in our customer’s success. Do it well or not at all!
• We are super passionate about delivering the best outcomes for our customers.
• Our people are doers, makers, creators, thinkers, and creative problem solvers.
• Our culture thrives on individuality, independence, autonomy, and empowerment.
• We encourage a healthy work/life balance.

Exceptional benefits for exceptional performers:

• Ongoing personal and professional development
• Unlimited paid time away from work to go on adventures, relax, or recover, plus 12 paid holiday
• Company holiday closure December 25th – January 1st
• Premium healthcare plans, Medical, Dental, Vision including HSA and FSA options
• Qualified 401k Program
• Virtual happy hours and other team building events
• Wellness Clubs that cater to different interests

Intact Technology empowers IT leaders to deliver meaningful outcomes through IT operations software consulting services and managed services that are 100% risk-free, adoption-focused, and surprisingly simple.
Intact Technology is an Affirmative Action Employer and is committed to providing equal employment opportunities without regard to an individual’s race, color, religion, age, gender identification, sexual orientation, veteran status, national origin, or disability.