Technical Writer

Role/Department Description:

Writers within the Client Help & Communications team work to capture, organize, and manage help documentation and communication for all FactSet products. By leveraging personal knowledge combined with that of each subject matter expert, our team transforms information into useful external and internal content for all FactSet users.

The Client Help & Communications team is currently looking to hire an additional technical writer to partner with our development teams globally and improve support for FactSet's many product offerings.

Responsibilities:

• Become an expert on assigned FactSet products and services to create and deliver high quality online documentation, communications, and other learning opportunities to our internal and external users
• Collaborate with subject matter experts on other FactSet teams throughout the product development process to research, gather information, and provide high quality deliverables for each assigned project
• Write, edit, and publish a variety of online help documentation for new and existing products within FactSet's proprietary content management system
• Develop, write, and edit client communications announcing new products, as well as enhancements and changes to existing products
• Assist support teams by editing client-facing, instructional documents and ensuring consistency of our brand, tone, and style throughout all materials
• Develop, design, maintain, and enhance print materials in the form of product tip sheets
• Assist with capturing, organizing, and managing department documentation when requested
• Be proactive about answering and prioritizing enhancement requests, bugs, and questions for assigned content areas
• Help identify and develop new, creative ways to disseminate information to our users

Minimum Requirements:

• 1-3 years' experience in content writing or technical documentation for software, ideally with a focus in finance and technology, or equivalent
• Must be legally authorized to work in the United States without the need for employer sponsorship now or at any time in the future

Critical Skills:

• Has excellent writing skills with the ability to present information in a clear and creative manner
• Able to efficiently handle and prioritize multiple projects, as well as easily adapt to changing priorities
• Able to work independently on daily projects, but knows when to ask questions
• Understands the document development life cycle
• Has the ability to adhere to style guides to help as a standard for the writing and design of documents
• Is proficient in the Microsoft Office suite

Education:

• Bachelor's degree or higher

At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. FactSet participates in E-Verify

FactSet is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity