Technical Writer

Meriplex is a managed cybersecurity, IT, and SD-WAN solutions provider that enables transformation by combining secure, innovative technology with advanced expertise. Innovation is our hallmark, and it begins with staff development. Join Meriplex where you will have the opportunity to develop your skills while working alongside a team of enthusiastic industry and technology experts.

Meriplex is looking for an experienced Technical Writer to join our strong-growing organization focusing on our acquisition strategy. Meriplex cultivates a collaborative culture, and as the Technical Writer, you would partner and work with all departments across the organization to improve management, documentation and execution of our business processes. 

This candidate would also be the product owner and champion of the organization’s document platform, IT Glue.

Make your mark at Meriplex by being the best at what you do. Here’s how to make an impact:

• Engage directly with all departments to ensure that all aspects of documentation and process improvements are operating efficiently. Remember, at Meriplex, we strive to provide excellent customer service.
• Create and maintain updated Administrative and Technical manuals. Ensure that you are championing the use of this documentation and process improvements throughout the organization.  This is how we create more subject matter experts!
• Work with SME’s for information gathering purposes and co-authoring of manuals.  Set your team up for success. Nobody likes to be left in the dark.
• Strong interpersonal, oral, visual, and written communication skills for communications to technical and non-technical staff & customers. Your patience under high pressure situations will payoff here.

A minimum of 4 years of technical writing is required along with the following:

• Strong interpersonal skills
• Ability to lead and influence others through collaborative efforts
• Excellent analytical skills and the ability to define problems, collect data, establish facts and draw valid conclusions
• Excellent organizational skills including the ability to work effectively in a dynamic and changing environment
• Highly proficient with Microsoft SharePoint and Microsoft Office Suite
• Exceptional verbal and written communication skills to be able to work with technical people to extract, simplify and standardize processes.
• Experience with workflow design software required (products like Lucidcharts)
• Experience with document review and presentation of results required

Additional desired requirements

• Understanding of the Information Technology Infrastructure Library (ITIL) desired; ITIL Certification is a plus
• Experience operating and maintaining networks/systems including systems administration, network administration, service desk operations, Tiered IT Support, desired

Work Schedule/Travel - Standard Meriplex business hours of 8:00 AM to 5:00 PM with the ability to have a flexible schedule due to work volume and deadlines.

We value both education and experience equally - While your formal degree, and certifications, would contribute to your success in this role, we also find tremendous value in skills and knowledge gained through in depth, real-world experience in a related field.

The Meriplex Difference - Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401K, plus PTO, holiday pay, as well as referral bonuses.

If you want to be a lion, you must train with lions. Come and join a winning team!

• Channel Futures MSP 501 Winner (2021)
• Houston’s Best and Brightest Companies to Work For (2020 & 2021)
• Top 50 Tech Services CEO Award (2020)
• CRN MSTP 500 Winner (2021), (2022)

We value our employees and give credit where credit is deserved through our quarterly employee recognition award – the L.I.O.N. award: 

Leading with Innovation 

Internal Partnerships 

Operational Excellence 

Next-Level Customer Service 

Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Meriplex Communications and Meriplex Solutions do not accept unsolicited headhunter and agency resumes. Meriplex Communications and Meriplex Solutions will not pay fees to any third-party agency or company that does not have a signed agreement with Meriplex Communications and Meriplex Solutions.