Technical Writer

Join Lusha, where culture isn't just a label—it's our DNA. We're dreamers, innovators, and learners, driven by simplicity, collaboration, and trust. At Lusha, every voice matters; together, we shape a company we're proud of. Ready to be part of something truly unique? Join us and let's grow better together.

As a Lusha employee, you’ll empower B2B sales professionals globally to unlock lucrative revenue opportunities and drive sustainable growth. With over 1 million users and a database of 200+ million entries, your contributions will directly impact our customers, revolutionizing how they approach sales and positioning them for long-term success in a competitive marketplace. With 40,000 new signups benefiting from our dynamic platform each month, your role is crucial in continuing to enhance and expand our offerings. You’ll help deliver exceptional value to our growing user community, ensuring they have the best tools at their disposal to succeed in a competitive marketplace.

We are looking for the first Technical Writer to join our team! As our product rapidly evolves, you'll have the opportunity to take on a diverse range of documentation tasks, both big and small. If you believe in the power of clear communication, have a keen eye for detail, and want to be part of a dynamic, can-do team, we’d love to have you join us! 

How you’ll shape the future of B2B sales

• Collaborate closely with Customer Support, Product Managers, Customer Success, and other teams to ensure the written documentation stays aligned with the product's functionality and appearance.
• Full responsibility for our External & Internal knowledge base, including performance tracking and improvement suggestions accordingly.
• Identify customer needs and content gaps, and suggest new topics to address them.
• Responsible for overseeing all product releases with relevant stakeholders to ensure timely documentation releases
• Be our user, customize the content to their needs, and not only describe product features. 
• Lead content-related projects under the CS department.
• Use Jira and other tools to track features and enhancements, identify requirements, and create new content to support releases.
• Work alongside Support, Product, and R&D teams on projects like updating the documentation style guide, enhancing the design system, and adding improvements to our internal knowledge base.
• Ensure the all-around appearance and consistency (style, fonts, images, videos, and tone of voice)

Requirements

Here’s what we need from you

• 2-5 years of Technical Writing experience in a SAAS company - Must 
• English Native speaking - Must 
• Outstanding writing skills with the ability to organize technical content efficiently while writing clearly & simply.
• Capable of juggling multiple tasks and meeting tight deadlines, ensuring timely content release while putting high attention to details
• High Attention to details
• Past Knowledge of software product environments and practices
• Self-starter, result-oriented, process-oriented, high-energy, adaptable, and inquisitive attitude.
• CRM & API understanding - Salesforce, Bullhorn, HubSpot, etc
• Familiarity with Jira, PRDs, Monday - advantage

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How will you innovate? How will you learn? 

As a growth-stage company constantly evolving, you'll find opportunities to tackle unique projects and initiatives, all while being part of a thriving company that has evolved from its startup roots. You'll play a crucial role in our journey, with plenty of room to grow professionally. As we move forward, you'll have a stake in our success, sharing in the rewards as we expand and innovate together, continuously learning along the way.

Why Lusha? It’s simple

Established in 2016 by Assaf Eisenstein and Yoni Tserruya, Lusha's dream is to revolutionize the B2B sales landscape. With significant investments totaling $240 million, we've transitioned from our bootstrap origins to unicorn status with a value estimation of $1.5 billion. This journey reflects our unwavering commitment to innovation and excellence as we continuously set new standards in the industry. Trusted by industry giants like Zendesk, Google, and Yotpo, Lusha is the go-to resource for sales intelligence, having started as a profitable bootstrap company and survived solely on profits for 4.5 years. Join us and experience a career journey as distinct and dynamic as you are.