Technical Writer

Want to be part of an amazing team, hell-bent on crafting a better future? We’re always looking for creative people who care!

We are analysts. Creators. Designers. Doers. Dreamers. Explorers. Geeks. Hipsters. Leaders. Learners. Renegades. Seekers. Strategists. Visionaries. And we fundamentally believe that we’re better together.

We are looking for a Technical Writer to focus on improving productivity tools for frontline workers on our tech client’s team. Our mission is to craft coherent, easy to follow content that guides IT/Admins and businesspeople as they transform their businesses to work digitally, relying on the power of cloud services. We cover not only decision making and technical content for configuring services, such as configuring product policy settings in the admin center, but also content that leads less-technical audiences through setting up workable business processes, such as setting up Shifts schedules for a clinic just starting to host virtual appointments.

The ideal candidate is a versatile writer with experience in crafting content that helps different types of organizations succeed with technological solutions. You have background in different types of businesses, such as healthcare, retail, and financial services businesses. You love teaching, helping people, and wielding the power of clear and concise language. You are adept at creating product documentation to help customers learn, use, and deploy products.

Would you like to…

• Design, develop, and author content focusing on Microsoft 365 for frontline worker, Microsoft Teams, and vertical industry solutions.
• Learn fast, and work with multiple stakeholders to gather requirements and create end-to-end customer scenarios, helping to ensure consistent and coherent experiences across industries.
• Work with program managers, support engineers, and customers to create content for new features, update existing articles, and respond to content feedback.
• Maintain style and voice guidelines and keep a broad view of the entire content portfolio.
• Respond to content requests, but also identify implied content needs and make suggestions/changes accordingly.

We would like you to have…

• 5+ years of writing experience for admin/IT Pro or advanced end user audiences with proven technical expertise to ramp up on new projects.
• Significant experience writing simple, clear, and conversational content both in product and on the web.
• Extensive experience with Microsoft Teams and familiarity with the Microsoft 365 suite of services.
• Experience creating content for other Microsoft 365 suite of services (SharePoint, Microsoft Viva, Microsoft 365 Security & Compliance).
• Familiarity with Microsoft 365 admin tools (admin portals, PowerShell).
• Familiarity with other Microsoft cloud products such as Intune, Azure Active Directory, and Dynamics 365.
• Bachelor’s Degree in Technical Communications, English, Computer Science or related field
• Ability to navigate ambiguity.
• Ability to be an advocate for the customer.
• Basic understanding of GitHub.

Would you like to work for an organization that…

• Embraces work-life balance – our employees’ well-being remains a top priority for us
• Promotes a culture of learning and advocacy across the globe - diversity will enable us to strengthen our impact
• Offers a comprehensive benefits package effective Day 1. Options include health, vision, & dental insurance, FSAs, discounts on pet insurance, PTO, paid holidays, and more
• Encourages innovation and experimentation
• Emphasizes and rewards collaboration
• Works remotely. We continue to safeguard the health of our employees so our interviewing and on-boarding process will remain virtual until further notice

Want to know more?

Check us out at https://www.designit.com/. Just so you know, we don’t have a dress code, but we do have a strict no jerk policy.

Designit is committed to ensuring that all candidates have an equal opportunity to be considered for employment. Please let us know if you need any reasonable accommodation to participate in the job application or interview process.