Technical Writer

As a Technical Writer you will be expected to write and maintain internal product documentation including software architecture diagrams, installation guides, and troubleshooting how-tos (runbooks). You will also meet with developers, software architects, and product managers to obtain product information and attend design and development meetings as needed.

What you will be doing:

• Develop and maintain specific or comprehensive documentation that meets First Orion's organizational standards
• Obtain a deep understanding of First Orion's tools, products, and services enabling a translation of complex product information into simple, polished, and engaging content
• Research, outline, write, and edit new and existing content, collaborate closely with various teams to understand product and project requirements
• Independently gather information from subject matter experts to develop, organize, and write user guides, runbooks, procedure manuals, technical specifications, process documentation, etc.
• Write user-friendly content that meets the needs of the target audience and promotes user success
• Develop content in alternative media forms for maximum usability with a consistent and cohesive voice across all documentation
• Evaluate current content and develop approaches and innovations for improvement
• Ownership of document organization, storage, and maintenance:
• Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
• Work with development and support leads to identify all documentation repositories, revise, edit, and determine the best solution for data compilation and centralized storage
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
• Ensure all documents and activities are in compliance with applicable laws, regulations, policies, and procedures as applicable to this position, including completion of any required compliance training

What you will need:

• Bachelor's Degree in English or Technical Writing
• Previous experience writing documentation and procedural materials for multiple audiences
• Microsoft Office proficient
• Ability to produce diagrams with Visio or other drawing/diagramming software
• Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations
• Ability to write complex correspondence
• Superior written and verbal communication skills, with a keen eye for detail
• Ability to work both independently and collaboratively

Bonus Points:

• Familiarity with Linux/Unix and Shell scripts
• Experience with Confluence

Company Benefits:

Our work environment is energetic, focused, fun, and collaborative. We have created a special culture where trust and transparency are the key and employees are empowered to make their own decisions. Our people are passionate about what we do and have an indomitable spirit to get things done. Everyone is a part of the big picture here.

First Orion has been voted a Great Place to Work with top rankings in every category! Learn more about what our employees have to say on our First Orion Glassdoor page!

At this time, we are not able to sponsor visas, such as H-1B, for this particular position, Technical Writer. First Orion is interested in every qualified candidate who is eligible to work in the United States. First Orion's immigration sponsorship policy is applied in a nondiscriminatory fashion regardless of race, gender, ethnic origin, or any other classification protected by law. First Orion is an Affirmative Action and Equal Opportunity Employer.