The Technical Writer will develop and manage training materials collaborate with SMEs and create customer communications while ensuring content quality and brand consistency.

Job Description
Technical Writer-CSC Software Training Team
Monday to Friday 8:00 am to 5:00 pm
Remote-Americas
CSC provides technology-based tax business licensing and compliance solutions to clients across the United States making us a trusted partner to many of the most nationally recognized businesses. Since our start more than 25 years ago we have sustained steady growth and are recognized as an industry leader.
We are looking for a Technical Writer for our established team; this role can be based in any CSC office or remote.
What you will be doing:
As the Technical Writer you will work with our team of Technical Software Trainers to write new content and confirm integrity of training materials in the product training repository. You will also create customer communications that deliver content through a wide range of target audiences.
The Technical Writer works closely with subject matter experts (SMEs) to create edit update and manage a variety of curriculum documentation and video assets for multiple software products. This role owns the end-to-end lifecycle of a growing library of training guides eLearning courses certification documents knowledge exams and training videos. All content must adhere to CSC-approved branding and formatting standards and is reviewed and approved by relevant SMEs prior to publishing.
This position requires approximately 10-15 hours of cross-functional communication weekly across US time zones. The ideal candidate has a strong command of professional American English and the interpersonal skills to work effectively with diverse teams translating casual SME input into polished brand-consistent content.
Content Creation & Management

• Create edit update and manage training guides eLearning courses (Rise) knowledge exams (Storyline) training videos certification documents and case studies for Licensing and Tax software products
• Own the end-to-end lifecycle of 90+ training assets including guides courses and videos with library expansion as a key priority
• Gather complex technical data and translate it into accurate easy-to-understand content for a wide range of target audiences
• Edit clarify and proofread documents written by peers and subject matter experts in a timely manner
• Capture and update screenshots GIFs and short videos using SnagIt Camtasia or Adobe Premiere; apply effects such as zoom and highlight as needed
• SCORM-export courses and exams; publish test and release content through the Thought Industries LMS
• Create Help Hero in-app tours feature release notifications and alerts for AppealTrack and License Pro products
• Edit conference-related videos and documents including captioning audio quality review and copyediting of PowerPoints

Collaboration & Communication

• Collaborate with SMEs product managers trainers and instructional designers across US time zones to gather source material and ensure accuracy
• Analyze design specifications and requirements with project managers sales teams and other appropriate stakeholders
• Participate across multiple platforms-including SharePoint Box NetSuite and issue trackers-to ensure all documentation needs are met
• Communicate issues or risks to project leads proactively
• Provide peers with assistance and foster a team environment where ideas to improve efficiency process and morale are welcomed
• Perform effectively as a collaborative team member while also working independently with minimal supervision

Customer Focus & Professional Development

• Understand and anticipate customer business needs; proactively search for opportunities to exceed customer expectations
• Build and maintain strong customer and stakeholder relationships through clear professional communication
• Adapt to change in projects and the organization with a positive and solutions-oriented mindset
• Seek opportunities to fulfill goals in your career development plan such as training or stretch project tasks

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About Us
CSC is a global business legal and financial services company based in Wilmington Delaware USA providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas Europe Asia Pacific and the Middle East and more than 8000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients communities and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits including annual success-sharing bonuses or commission plans based on individual performance. To learn more visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition our hiring leaders employees or through any other mechanism other than our supplier process will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties responsibilities and qualifications.
About the Team
At CSC® we're always looking ahead finding ways to innovate challenge the status quo and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.
CSC is committed to attracting developing and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards including Top Workplace USA Great Places to Work India and Built In's Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing bonuses or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave tuition reimbursement referral bonuses and more.
• As business needs allow CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.