Technical Writer

Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs. 

Our Information Security Mission: We commit to safeguard the confidentiality, integrity, and availability of information systems, identity, and data assets by providing proactive security expertise, and guidelines for creating and maintaining a resilient and secure infrastructure, and fostering a culture of security awareness and compliance throughout the organization.

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Why this role matters:

Our technical writers are responsible for writing detailed process documents on the requirements, design, and implementation of CFIUS controls. Other responsibilities include working with departmental subject matter experts, solutions architects, product/program managers to develop user guides, curriculum, job aids and reference materials for internal and external user populations.

Where you will work:

Flex Worker - You will have home based days, but can be required to commute to the office for collaboration, customer meetings and presentations up to 3 days a week (exact days to be agreed with your line manager). The address of the office you will be commuting to is Bell Works 101 Crawfords Corner Road Suite 2416, 4th Floor, Building #2 Holmdel, NJ 07733

Sponsorship Not Available -  Legal authorization to work in the USA is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening.

What you will do:

• Work locally, virtually, and collaboratively with cross-functional teams to develop user guides, online help, quick references, and presentations
• Create new content from interviews with subject matter experts such as trainers, quality assurance engineers, solutions architects, and product/program managers
• Develop scope and plan for providing documentation materials designed to fit specific knowledge needs
• Solid understanding of blended learning techniques for purposes of designing and standardizing written training materials, development of eLearning courseware, job aids, and video content
• Responsible for creation, storage, cataloging and security of all training documents and materials
• Participate in and/or leads internal meetings and activities to ensure understanding of required documentation needs, changes and/or updates required
• Perform projects and duties as assigned in support of department goals and objectives. Examples of these would include but not be limited to participation in focus workgroups; attend implementation calls; and collaboration with Engineering, Operations and PMO to ensure business need is met
• Monitor changes to policy and technology to ensure content is accurate, current and accessible to end user community

What you will bring:

Required

• Bachelor’s degree in English, Journalism, Communication or other related fields.
• 5-10 years Technical Writing experience
• Proven project management, technical writing, and content management experience 
• Experience developing blended learning solutions for internal/external customers  
• Professional training certificates from accredited certifying agency, a plus 

Desirable

• Experience with writing submissions for Government review, CFIUS experience preferable 
• High level competency in Microsoft Office Suite and Adobe Products
• Experience with Knowledge Management Systems and content organization a plus
• Excellent verbal/written communication skills with ability to interact with all levels within the organization
• Strong organizational skills with ability to multi-task and manage competing priorities
• Strong time management and project management skills
• Detail-oriented with ability to self-audit and audit others to produce high quality documents
• Proven experience authoring, proofreading, and editing end-user content

How you will benefit:

• Medical, Vision, and Dental Coverage
• Health Savings Account (HSA)
• Income Protection
• Maternity & Paternity Leave
• 401(k) Contributions: Pre-Tax, Roth, or After-Tax Roth Options
• Unlimited Discretionary Time Off
• Three Paid Volunteer Days a Year
• Tuition Reimbursement
• Voluntary Legal Plan
• Optum Employee Assistance Program
• Discount on Auto, Home & Pet Insurance

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.