Technical Writer

Wowza Media Systems, the global leader in live video streaming technology, is seeking a highly skilled Technical Writer. As a Technical Writer at Wowza, you will help our customers successfully deliver streaming video and audio to any device, anywhere, and you'll empower a community of builders to create professional streaming solutions at scale.
What you would be doing
We are looking for a Technical Writer to help document our streaming software and related products and APIs. You'll be producing content for streaming professionals and platform developers who use Wowza products and technology to customize live streaming workflows. You'll set up and use software from Wowza and third parties to plan, write, and curate technical content, including user guides, technical articles, release notes, UI text, and API reference documentation. You'll work closely with other technical writers as well as the Wowza Product, Engineering, Support, and Marketing teams to build and maintain a robust library of content that enables our customers to use our products effectively and efficiently.
You'll report to the Documentation Manager as a member of the Documentation team. You'll partner with cross-functional and geographically-dispersed professionals who are focused on creating, improving, and driving the adoption of Wowza Streaming Cloud and other Wowza technologies. This role requires you to move nimbly between projects and thrive in a fast-paced environment with multiple assignments of varying complexity.
You must be passionate about helping customers be successful in implementing their streaming goals and have an interest in video streaming technology. Your contributions will play a vital role in customer satisfaction.
Experience We'd Love for you to Have
3+ years producing technical documentation for commercially released software products.
Familiarity with programming and scripting languages such as cURL, JSON, and the OpenAPI/Swagger specification.
Experience documenting REST APIs.
Proficiency in HTML, CSS, Markdown, and XML.
Experience using content management systems.
Experience using Git workflows and Git repositories as a service like GitHub.
Experience using technical writing style guidelines and SEO best practices to help raise content usability and discoverability. Familiarity with the Microsoft Manual of Style a plus.
Proficiency working in iterative software development cycles that use agile methodologies and processes.
Strong cross-group collaboration skills, with the ability to gather and incorporate business and technical requirements and feedback from multiple stakeholders into documentation.
Excellent verbal communication and interpersonal skills.
Teamwork-oriented.
Self-starter who can work with minimal supervision.
Ability to work remotely and with remote team members.
Bachelor's degree in Technical Communication, Computer Science, or related field, or equivalent experience.
Benefits
Salary: $80,000 - $100,000
Bonus Eligible
Wowza offers a comprehensive benefits package which includes the following:
Medical, Dental, and Vision insurance available 1st day of employment
Generous Paid Time Off
401(k) with strong company match
Dependent Care Flexible Spending Account
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Parental Leave
Short-Term and Long-Term Disability
Training & Development
Employee Assistance Program (EAP)
Who We Are:
Wowza Media Systems is a Colorado-based, globally-known leader in video streaming software solutions. Wowza's software enables its customers to deliver high-fidelity video streams from any source to any destination, reliably at large scale and with low latency. Wowza's solutions are implemented by tens of thousands of customers in more than 100 countries, across education, healthcare, enterprise, gaming, fitness, auction, e-commerce, and government applications. Founded nearly fifteen years ago, Wowza is backed by private equity firm Clearhaven Partners.
Why Work for Wowza:
Join a fast-paced, private equity-backed Colorado software company sitting at the intersection of mission critical video streaming applications. Wowza has long standing reputations for technical prowess and consistent innovation and has been a consistently growing company. In addition, Wowza's team works to connect the larger community with our passion for tech. From live-streaming graduation ceremonies for local schools to helping parents monitor their children in the NICU, employees can cultivate the same creative energy that first brought the company to life. Our employees are encouraged to take ownership of their role and coworkers are happy to help one another along their video journey. We have a brand-new company headquarters office as well as remote employees across the US and around the globe. Our Denver-area employees work in a flexible-hybrid environment allowing for flexibility and work-life balance tailored to each individual Wowzan.