Technical Writer

Q2 is seeking an energetic, innovative, “out of the box” thinker with a passion for writing, software, and technology to join our Technical Writing team as a Technical Writer. The ideal candidate will create, review, edit, and publish technical documentation using a docs-as-code approach for Q2 products and internal processes.

RESPONSIBILITIES:

• Interviews developers, product owners, project managers, implementation engineers, and other subject matter experts to document technical details on setup and configuration requirements for existing and new features and/or customizations for distribution to downstream internal groups and/or Q2’s customers
• Researches, writes, edits, and reviews product implementation documentation within established time frames and produces illustrations and screenshots for the documentation when necessary
• Coordinate with groups downstream from development to ensure requested/required documentation of various development efforts are captured and passed to downstream groups
• Conducts and/or assists in documentation planning tasks, including preparing documentation plans, defining audience, performing task analysis, and establishing project schedules
• Conducts tests and solicits feedback to ensure the clarity, completeness, technical accuracy, and quality of the documents produced
• As assigned, reviews and validates technical documentation produced by other departments or by other Q2 writers to ensure technical accuracy and adherence to Q2 styles
• Helps identify needs and creates templates in MadCap Flare for various types of technical publications
• Perform other related duties, as required
• Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to

EXPERIENCE AND KNOWLEDGE:

• Typically requires a Bachelor’s degree in Technical Communications, English, Writing Studies, or related field and a minimum of 5 years experience with demonstrable writing and analytical skills or equivalent experience OR an advanced degree with 3+ years of experience, 
• Must possess a comprehensive understanding of software development processes
• Experience with HTML, CSS, and preferably Javascript
• Knowledge of programming languages and API documentation development
• Knowledge of banking practices
• Knowledge of help authoring software, structured content authoring, and single-sourcing
• Excellent communication skills, both verbal and written
• Strong teamwork, organization, and problem solving skills
• Ability to work effectively in a collaborative working environment and be highly proactive
• Ability to travel to Q2’s customer sites, if needed
• #LI-VO1
• #LI-REMOTE

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.