Technical Writer - 90366333 - Philadelphia

Your success is a train ride away!

As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

SUMMARY OF DUTIES:

Work procedures and training material are compiled and published by a Lead Quality Assurance Analyst/Technical Writer. Technical skills using the Microsoft Office suite of products will be needed for content creation and presentation. Experience in providing professional services is required to facilitate the compilation of standard work procedures. The Technical Writer must be comfortable providing instructor-led training on how to use templates and tools. The Capital Delivery portfolio is large and encompasses several technologies and industries. The Technical Writer must be able to process large amounts of data, create summary reports, and provide analysis. Published documents are maintained on a SharePoint site. Familiarity with project management would be useful.

ESSENTIAL FUNCTIONS:

• Develops project, construction, and engineering procedures and templates.
• Must be familiar with the Microsoft Office suite: Word, Excel, PowerPoint, Visio, etc.
• Creates training material that provides guidance on using standard work procedures.
• Coordinates training courses (on-line and in-person), manages training records
• Works with production on the creation of computer-based training courses
• Always maintains a professional services attitude
• Managing documents in SharePoint

MINIMUM QUALIFICATIONS:

• Bachelor's degree in engineering, technical writing, or equivalent
• Experience in a professional service firm creating procedures and training
• Extensive experience using Microsoft Office (Word, Excel, Visio, PowerPoint, MS Project)
• Document control and management (e.g. SharePoint)
• Strong Written and Oral communication skills with ability to present complex information
• Must have work authorization in the United States.
• Competency with Microsoft Office Programs
• Ability to work under time constraints to meet deadlines
• Excellent written, organizational, and oral communication skills.
• Demonstrated experience in delivery of training programs throughout various levels in the workplace.
• Demonstrated analytical, critical thinking, and problem-solving experience through innovative approaches or solutions.
• Must have strong technical knowledge of document control standards, Quality Assurance audits, and electronic processing of documentation
• Ability and desire to learn and train on new software/systems at a rapid pace; ability to become a recognized expert on those systems

PREFERRED QUALIFICATIONS:

• 6 years of experience in a professional service firm creating procedures and training
• In lieu of education a minimum of 10 years of relevant work experience, or equivalent combination of education, training, and work experience
• Transportation or construction industry experience
• Microsoft Power Application, Power BI, and Power Automate development
• Data analysis
• Project management experience

WORK ENVIRONMENT:

• Willingness to travel approximately 20% based on business requirements
• Must be able to travel to Amtrak Philadelphia offices approximately one day per week.

COMMUNICATIONS AND INTERPERSONAL SKILLS:

Must have excellent oral and written communication skills.

The salary range is $103,160 - $133,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee's assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee's base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.

#LI-CD1

Requisition ID:159969

Posting Location(s):Pennsylvania

Job Family/Function:Engineering

Relocation Offered:No

Travel Requirements:Up to 25%

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.