Technical Writer

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you'll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you'll be part of a global workforce that embraces the differences among us. And here, we'll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can't wait to hear about YOU.

Job Summary :

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you'll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you'll be part of a global workforce that embraces the differences among us. And here, we'll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can't wait to hear about YOU.

About the opportunity

Iron Mountain is seeking a Technical Writer to join our fabulous team. You'll work with Engineering, UX, QA and Product Management to document product features and create instructional content to support adoption and learning.

This position will focus on the Iron Mountain CSP platforms - Iron Mountain InSight & enVision, our content management platforms hosting customer content in over 50 countries. Providing intelligent document processing resulting in actionable business insights and predictive analytics through Machine Learning (ML)-based classification of a company's physical and digital information, which adds structure, context and meta-data to information to make it more usable. The resulting enriched content enables enhanced automated governance and workflows for our customers.

Responsibilities

• Write technical documentation such as API reference manuals, user guides, implementation guides, developer guides, and more for external and internal customer, user, developer and implementation audiences.
• Write release notes and FAQs.
• Create product manuals with screenshots, tutorials, and training videos.
• Write easy-to-understand user interface text, online help and user guides.
• Disseminate technical information in easy-to-understand language for technical and non-technical audiences.
• Convert complex documentation to easy language for multiple audiences.
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities, and identifying gaps.
• Upload and maintain documentation on collaboration sites.
• Proof-read and edit documents submitted by the team.

Minimum experience:

• Bachelor's degree in Media, Communications, English or related field or equivalent practical experience.
• 5+ years of experience creating content for an end user, implementation or developer audience.
• Background in Machine Learning, AI and/or RPA technologies.
• Demonstrable experience and understanding of Cloud computing including Google Cloud Platform, AWS, and/or Azure.
• Good working knowledge of GSuite, specifically Google documents and online help authoring tools such as Paligo; experience in Walk Me would be advantageous.
• Experience working with Engineering, UX, QA and Product Management teams.
• Demonstrable experience writing product implementation guides and user manuals, as well as experience with cutting-edge applications and tools.

Preferred qualifications:

• Experience writing developer-facing documentation.
• Experience writing external customer-facing documentation.
• Knowledge of Walk Me.
• Knowledge of Paligo.
• Experience documenting APIs in Python, Java, etc.
• Knowledge of machine learning (ML), ML data preparation techniques, and/or machine learning models.
• Knowledge of server-oriented architectures and web platform applications with the ability to interact with engineers with APIs and REST services topics.
• Experience with agile tools such as Atlassian JIRA.
• Knowledge of code repositories such as GitHub.
• Strong communication & collaboration skills.
• Strong research and analytical skills.
• Ability to undertake multiple projects and deliver on tight deadlines.

#LI-Remote

Reasonably expected salary range: $73,800.00 - $98,500.00

Category: Technology

Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.

Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.

Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [email protected]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0055653