Technical Writer

We’re looking for an excellent and passionate Technical Writer to participate in all phases and aspects of creating high-quality documentation. You will join a fantastic Product team and work collaboratively with Product Managers, Technical Trainers, and Usability Experts and in addition consult with developers, QA engineers, and Support engineers. 

Responsibilities:  

• Create, author, and update technical and user-friendly content and procedures that clearly explain our products and features to customers 

• Use Jira to track reviewing existing content both for accuracy and for ways to improve 

• Use your organizational skills, to be able to work with your co-workers to schedule, prioritize, and deliver content in an Agile environment 

• Work as part of a documentation team to provide our customers with an excellent user experience 

Requirements: 

• 2+ years of proven Technical Writing experience with topic-based authoring and delivering content to enable a rich and engaging learning experience for users 

• BA/BS or equivalent experience with strong technical background and orientation 

• Knowledge and experience with networking and security technologies and protocols 

• Excellent communication and teamwork skills, including willingness to work in dynamic environment with changing priorities 

• Excellent self-learner and quickly understands new technological concepts and ideas - not only find out how something works, but also when and why to use a configuration/setting 

• Ability to see the big picture and proven track record of writing concepts and tasks from scratch 

• Experience with Atlassian products Confluence and JIRA 

• Strong initiative and ability to work independently and as part of a team - working under pressure, and maintaining focus while keeping a sense of humor 

• Fluent English speaker 

• Experience documenting features based in a SaaS environment 

• Familiarity with content re-use strategy and methods, and topic-based authoring 

• Ability to work with a globally dispersed, cross-cultural team