Technical Writer (Content Designer)

Introduction
Make a meaningful impact in how our clients use our products as a Technical Writer in Data and AI at IBM. Design and develop technical product content both inside and outside of the user interface (UI) with a focus on clarity accuracy and user experience. Drive a cohesive end-to-end content experience that moves clients through their product journey.

Your Role and Responsibilities
What You’ll Do

• Design develop and publish IBM technical content that is easy to use easy to understand and easy to find. This content can take many forms: content embedded in the UI (UX writing) product tours messages product documentation API documentation multimedia (for example videos graphics) Support content chatbots training nurture and community content.
• Simplify technically complex concepts and details from multiple sources into consumable content that drives user actions. Deliver clear inclusive accessible and translated content for a global audience.
• Research and design content based on user scenarios and use cases: understand personas deliver content for design iterations develop and clarify UI terms actively contribute to design reviews conduct user testing/research to validate content.
• Work closely with Product Management Design Development Marketing Support Sales Training to tell a cohesive product story. Use expertise and user empathy to influence product design decisions to deliver the best user experiences we can for our clients.
• Own parts of the end-to-end authoring process: design development editing production translation life cycle management.

Who You Are

• You have excellent writing skills with strong research skills.
• You have excellent verbal and written communication skills.
• You work independently with a strong sense of responsibility and commitment to teamwork.
• You have a volunteer spirit with a ‘we succeed as a team’ attitude.
• You’re agile with dynamic schedules and priorities.
• You like to solve challenging problems and think of new ways to deliver better content to our clients

Required Technical and Professional Expertise

• 5+ years of experience creating technical documentation for enterprise software
• Markup languages experience (such as DITA XML Markdown HTML) and authoring tools (Oxygen)
• Proficient at creating topic-based information that meets audience requirements
• Knowledge of agile and continuous delivery development environment

Preferred Technical and Professional Expertise

• Creating conversational style writing
• Git or GitHub
• Instructional Design
• Artificial Intelligence and Natural Language Processing (NLP) — interest and ability to learn how to infuse AI into our content operations
• Experience writing for globalization and accessibility
• Experience working in an agile squad-based continuous delivery development model
• Programming in any of the following languages: Java Ruby PHP Python Swift Go ObjectiveC Node

What we offer:

• Working for a top 5 IT company according to Forbes 2022 best employers ranking
• International and prestigious projects
• Highly skilled teams of experts
• Wide range of IBM trainings and certificates
• Unlimited access to Udemy Harvard Business Review Safari O’Reilly getAbstract IBM AI Skills Academy

And what is more:

• Contract of employment
• Competitive compensation – salary range depending on your skills and experience
• Possibility to apply for 50% tax deductible costs on R&D creative works
• Private medical care and life insurance
• Employee Assistance Program
• Sport charity & other networking groups
• Summer / winter camps for children
• Discounts with IBM employee badge
• Referral Bonus Program
• Home office option
• No dress code